Chapter 3

Question 1

What is the first phase of the 3x3 writing process? What are the components?

Answer 1

Prewriting

Analyze, Anticipate, Adapt

Question 2

What is the second phase of the 3x3 writing process? What are the components?

Answer 2

Drafting

Research, Organize, Draft

Question 3

What is the third phase of the 3x3 writing process? What are the components?

Answer 3

Revising

Edit, Proofread, Evaluate

Question 4

What are the 5 questions to ask about the receiver during phase 2?

Answer 4

1) What does the receiver need to know about the topic?
2) What is the receiver to do?
3) How is the receiver to do it?
4) When must the receiver to do it?
5) What will happen if the receiver doesn’t do it?

Question 5

Whenever your communication problem requires more information than you have in your head or at your finger tips, you must ____ ______

Answer 5

Conduct research

Question 6

Research means:

Answer 6

Collecting information about a certain topic

Question 7

Informal research methods include…

Answer 7

Talking with the boss, interviewing the audience, searching files, conducting an informal survey, brainstorming for ideas

Question 8

Formal research methods include…

Answer 8

scientific experiments, investigating primary resources

Question 9

No limit thinking is…

Answer 9

gathering a bunch of people together and brainstorming

Question 10

Organizing your ideas into a logical sequence improves…

Answer 10

reader comprehension

Question 11

Readability comes first, then ____

Answer 11

comprehension

Question 12

Many communication experts say that what is the greatest failing of business writers?

Answer 12

poor organization

Question 13

What are the four tips for efficient outlining?

Answer 13

1) define the main topic (purpose of message) in the title
2) divide the main topic into 3-5 major components
3) Break major components into subpoints (no overlapping)
4) use details, illustrations and evidence subpoints

Question 14

Stories play a great role while ____ but not in business writing

Answer 14

speaking

Question 15

Outlining is the best way to add ______ when trying to become a better writer

Answer 15

value

Question 16

Use the direct strategy when the audience will be…

Answer 16

Pleased, interested, or somewhat neutral

Question 17

Use of the direct strategy does what 2 things?

Answer 17

1) Saves the reader time

2) makes it easier to read and understand what is to follow (the support sentences)

Question 18

Front loading-

Answer 18

Putting the main idea in the front position, not using a buffer statement

Question 19

What percentage of business writing uses the direct strategy?

Answer 19

90%

Question 20

Use the indirect strategy when the audience will be…

Answer 20

uninterested, displeased, disappointed, or hostile

Question 21

The indirect approach works best with what three kind of messages?

Answer 21

1) bad news
2) ideas that require persuasion
3) sensitive information

Question 22

The ______ of a communication will vary in direct proportion to the preparatory work.

Answer 22

quality

Question 23

What are the 8 Ps?

Answer 23

Prior Proper Planning Properly Prevents Piss Poor Performance

Question 24

3 common sentence faults are:

Answer 24

1) avoid fragments
2) avoid run-ons
3) avoid comma splices

Question 25

Comprehension rates for different length sentences:

Answer 25

8 words: 100%
15 words: 90%
19 words: 80%
28 words: 50%

Question 26

Emphasis in writing can be achieved in two ways:

Answer 26

Mechanically and stylistically

Question 27

Mechanical emphasis includes:

Answer 27

Underline
Italics and boldface
Front changes
All caps 
Dashes
Tabulation

Question 28

Stylistic emphasis includes:

Answer 28

Use vivid words
Label the main idea
Place the important idea first or last

Question 29

Putting too much in bold-

Answer 29

Screaming

Question 30

Emphasize the most important idea by

Answer 30

placing it first or last in a simple sentence and by making it the sentence subject.

Question 31

In active voice sentences, the ____ performs the action

Answer 31

subject

Question 32

In passive voice sentences, the subject _____ the action

Answer 32

receives

Question 33

Negative news usually requires _____ voice

Answer 33

passive

Question 34

Parallelism creates-

Answer 34

balanced writing

Question 35

Paragraphs are coherent when ideas are

Answer 35

linked

Question 36

How many ideas should be developed in a paragraph?

Answer 36

one