Chapter 3

Question 1

Working With or Without an Interpreter

Answer 1

Do not use a family member or stranger. Bilingual team member or trained medical interpreter only. Consider both VERBAL and NONVERBAL cues in communication.

Question 2

Interviewing The Older Adult

Answer 2

Address respectfully, consider pacing. Interviews are typically longer. Therapeutic touch to provide empathy.

Question 3

Interviewing People With Special Needs

Answer 3

Consider key elements that will impact the interview. Hearing-impaired, drug/alcohol abuse, sexually aggressive, emotionally distraught, angry and/or threatening violence.

Question 4

Two Types of Questions

Answer 4

Open-Ended - asks for narrative information. Closed or direct - asks for specific information (yes/no).