Chapter 29-Terms implied by the consumer Rights Act

Question 1

what are the key definitions found in s 2 of the Act

Answer 1

• trader
• consumer
• business
• goods
• digital content

Question 2

To supply goods they must be of

Answer 2

• Satisfactory quality
• Fit for a particular purpose
• As described

Question 3

What are the factors that consider whether a good is satisfactory or not

Answer 3

• description of the good
• Price or consideration
• Safety
• Durability
• Quality of the good

Question 4

To supply a service they must be

Answer 4

• Done with a reasonable amount of care S49
• At a reasonable price S51
• performed within a reasonable time S52

Question 5

State the consumer rights for breach of goods and service

Answer 5

• right to reject s20
• right to repair or replace s23
• right to a price reduction or final right to reject s24
• perform the service again s55
• right of price reduction for service s56

Question 6

Describe s20 as a right for the CRA

Answer 6

• if goods do not meet the requirements, the consumer has a short time reject of 30 days which could be shorter depending on the product’s shelf-life period e.g perishable goods
• the trader cannot impose a fee for the refund and the agreement must be within 14 days after the agreement to refund.

Question 7

Describe s23 as a right for the CRA

Answer 7

• Consumers have the right to request that faulty or not- as - described goods are repaired or replaced even after 30 days

Question 8

Describe s24 as a right for the CRA

Answer 8

• Consumers have the right to a price reduction or a final rejection of the goods after one unsuccessful repair

Question 9

Describe s55 as a right for the CRA

Answer 9

• Where a trader has failed to provide a service with reasonable skill and care, the consumer can require the trader to perform the service again correctly

Question 10

Describe s56 as a right for the CRA

Answer 10

• Consumers can claim a price reduction of up to 100% reduction depending on how serious the breach was.

Question 11

To supply digital content, they must be;

Answer 11

• satisfactory quality
• As described
• fit for a particular purpose

Question 12

State the consumer rights for breach of digital content

Answer 12

• Right to get product replaced or repaired however the retailer can refuse to do either if that choice is disproportionately expensive compared with the alternative
• They have the right to claim a refund or price reduction
• Have a right to ask the retailer to make further attempts at a repair or replacement

Question 13

List the evaluation points for the CRA

Answer 13

• The CRA has consolidated consumer rights into one Act by introducing digital content resulting in wider protection
• Chapter 3 protects the consumers by covering the purchase of digital content including right to repair/ replace
• The act is clear and straight forward
• Rights are protected and so consumers are confident in shopping
• Disputes can be dealt with quickly and cheaply so court is avoided
• remedies are available incase of breach
• online/distance selling contracts are not incorporated into the CRA