Chapter 26 Review: Care and Feeding of Mobile Devices

Question 1

Legitimate app stores run by major vendors are an example of a ______ source

Answer 1

Trusted

Question 2

Why would you purchase a mobile app instead of download it from a third party?

Answer 2

Less chance of downloading malicious software

Question 3

What common OS symptom would the following troubleshoot?

Uninstall and reinstall a more recent version of the app

Answer 3

App not loading

Question 4

What common OS symptom would the following troubleshoot?

Go into the app configuration and allow the app to make use of GPS

Answer 4

GPS service problems

Question 5

What common OS symptom would the following troubleshoot?

Restart the device to clear RAM

Answer 5

Frozen system

Question 6

What common OS symptom would the following troubleshoot?

Wiping fingerprints and dust off the screen

Answer 6

Nonresponsive touchscreen

Question 7

What common OS symptom would the following troubleshoot?

Replace this with a known good battery from the vendor

Answer 7

Swollen battery

Question 8

What common OS symptom would the following troubleshoot?

Take it to a service center

Answer 8

Hardware issue / overheating

Question 9

What is a location factor in security?

Answer 9

Somewhere you are, which can be pinpointed by GPS

Question 10

What is an inherence factor in security?

Answer 10

Something the user is, such as a retinal pattern

Question 11

What is a knowledge factor in security?

Answer 11

Something you know, such as username or password

Question 12

What is an ownership factor in security?

Answer 12

Something you possess, like a token or smartcard

Question 13

What is a temporal factor in security?

Answer 13

A time based factor, such as logging on at a certain time of day

Question 14

A fingerprint lock is an example of what kind of authentication?

Answer 14

Biometric

Question 15

Order the following troubleshooting steps from least invasive to most invasive:

a. close/force close running apps
b. uninstall and reinstall apps
c. soft reset
d. hard reset

Answer 15

a. close/force close running apps
c. soft reset
b. uninstall and reinstall apps
d. hard reset

Question 16

Find my iPhone is an example of a ____ application

Answer 16

Locator

Question 17

What is the worst case scenario if a phone is overheating?

Answer 17

The battery leaks or explodes

Question 18

What are two downsides of jailbreaking, rooting, or unlocking a device?

Answer 18

• void warranty

- less protection against malware

Question 19

A ______ allows you to survey customer environments and identify issues or rogue connectivity threats

Answer 19

Wi-Fi Analyzer

Question 20

A ______reset is when you restart the device from within the OS or with hardware buttons on the device

Answer 20

soft

Question 21

One of the first things you should do when you get a new phone is to put it in a ______

Answer 21

Case / protective cover

Question 22

Using a card at an ATM and entering a pin is an example of what kind of authentication?

Answer 22

Multi factor (knowledge, possession)

Question 23

When a user wants to remove Apple imposed limitations on their iPhone, they are asking you to ______ it.

Answer 23

Jailbreak

Question 24

Using applications, screen brightness, location services, and network usage can greatly reduce your phone’s ______

Answer 24

Battery life

Question 25

OneDrive, iTunes, iCloud, and Google Sync all do what?

Answer 25

Backup a mobile device

Question 26

Tracking when a user enters and leaves a location by using their cell phone is an example of _____

Answer 26

Geofencing

Question 27

What does BYOD stand for?

Answer 27

Bring your own device

When employees can bring a personal phone to access corporate data and systems

Question 28

A device with sensitive data is lost, how do you ensure the data can not be used by the thief?

Answer 28

Remote wipe the phone