Chapter 26- Quality Control Flashcards
1
Q
What does quality mean?
A
Implies that goods and services are of an acceptably high standard
2
Q
What are quality marks ?
A
Symbols used on products to indicate that they are of a high standard
3
Q
Features of good quality service
A
- value for money
- reliability and punctuality
- courtesy and appreciation of custom
- high levels of hygiene and safety
4
Q
Factors influencing the quality of a service ?
A
- consumer reaction to a service
* amount of competition between service suppliers
