Chapter 24: Departmental Functions (Version) Flashcards
What is workforce planning in HR?
Calculating the number and types of staff needed for the business.
Departments
Sections in a business where all employees have similar skills & specialise in particular activities.
Market orientated
Where a business focuses on the needs of consumers when developing products.
Pharmaceutical
Relating to the production of drugs & medicines.
Automotive
Relating to cars.
What is the role of HR in recruitment and selection?
Planning workforce needs, placing job adverts, selecting and interviewing candidates.
What is the purpose of training in HR?
Organizing induction and other employee training sessions.
How does HR ensure health and safety?
Ensuring compliance with health and safety laws, providing training and protective gear.
What does staff welfare include?
Ensuring a comfortable working environment, access to hygiene and break facilities.
What employment issues does HR handle?
Preparing contracts, clarifying pay & working hours, job descriptions & holidays.
What is the role of HR in industrial relations?
Maintaining communication with trade unions and handling employer-employee negotiations.
What are disciplinary and grievance procedures?
Managing disciplinary actions and grievance handling processes.
How does HR handle dismissals?
Issuing formal warnings, handling legal requirements for termination of employees.
What is redundancy and how does HR manage it?
Following proper procedures for employee layoffs, including written notice and redundancy pay.
What is the main function of the finance department?
Recording, monitoring, and managing all financial transactions of the business.
Why is recording transactions important?
Ensuring all purchases and sales are documented for financial reporting.
How does the finance department manage wages and salaries?
Processing payments, wage slips, tax payments, and handling payroll queries.
What is credit control?
Monitoring money owed by customers and chasing outstanding debts.
How does finance manage cash flow?
Creating cash flow forecasts and budgets to control the firm’s money.
What are business accounts?
Financial statements such as income statements and balance sheets showing company performance.
What is market research?
Collection, presentation & analysis of information relating to the marketing & consumption of goods & services.
What is product planning?
Deciding on product launches, relaunches, or discontinuations.
How does the marketing department set prices?
Based on costs, competition, and market conditions.
What are some examples of sales promotion?
Discounts, loyalty cards, BOGOF offers, and special deals.
What does advertising involve?
Creating and purchasing media space for promotional content.
What is customer service & why is it important?
Providing assistance before, during, and after purchases to enhance customer experience.
What is public relations (PR)?
Managing company reputation and communication with the public and investors.
Why is packaging important in marketing?
It influences branding and product appeal to customers.
What is the role of distribution in marketing?
Ensuring products are available to customers in the right place at the right time.
What does the production department do?
Making goods and providing services in a business.
What is product design?
Creating new or custom product designs to meet customer needs.
What is purchasing in production?
Obtaining raw materials, tools, equipment, and packaging for production.
How does stock control work?
Managing inventory, storage, and supply chain processes.
What is maintenance in production?
Ensuring equipment and business property are clean and well-maintained.
What is research and development (R&D)?
Innovating and discovering new materials, processes, and products.
Why is interdependence between departments important?
Departments rely on each other for success and must communicate effectively.
Contracts of employment
Written agreements between an employer & an employee in which each has certain obligations.
Unfair dismissal
When a worker is dismissed illegaly by a business.
Employment tribunal
Court that deals with cases involving disputes between employers & employees.
