Chapter 21: The Importance Of Motivation At Work (Version) Flashcards
What is motivation?
Motivation is the desire to achieve a goal.
What is self-motivation?
Self-motivation is the drive to achieve goals without external encouragement.
Why do some people need motivation?
Some individuals need external encouragement, such as rewards or pressure, to achieve goals.
Why is employee motivation important?
A well-motivated workforce leads to better performance, higher productivity, and higher business profits.
How does motivation help attract employees?
Motivated workplaces create a pleasant atmosphere, attracting capable and reliable workers.
How does motivation help retain employees?
Motivated employees are less likely to leave, reducing recruitment and training costs.
How does motivation impact productivity?
Motivated employees work harder, cooperate better, and take pride in their work, increasing output.
What happens if employees are poorly motivated?
They may take time off, become depressed, and work less efficiently, harming business performance.
How can businesses change worker motivation?
By fulfilling physiological, social, safety, and security needs through job benefits and opportunities.
Why do businesses organize workers into teams?
Teams boost productivity and satisfy social needs by fostering closer relationships.
Hygiene factors
Things at work that result in dissatisfaction.
Motivators
Things at work that result in satisfaction.
What are examples of motivators in Herzberg’s theory?
Achieving aims, promotion opportunities, responsibility, interesting work, recognition, personal development.
What are examples of hygiene factors in Herzberg’s theory?
Pay, working conditions, job security, quality of supervision, staff relationships, company policy.
What is Maslow’s Hierarchy of Needs?
Order of people’s needs staring with basic human needs.
What are the five levels of Maslow’s hierarchy?
Physiological, Safety and Security, Love and Belonging, Esteem, Self-actualization.
How can businesses satisfy physiological needs?
Providing adequate pay, subsidized meals, and accommodation.
How can businesses satisfy safety and security needs?
Ensuring job security and safe working conditions.
How can businesses satisfy social needs?
Encouraging teamwork, communication, and providing social facilities.
How can businesses satisfy esteem needs?
Offering praise, awards, and rewards for achievements.
How can businesses satisfy self-actualization needs?
Providing challenges, creativity, problem-solving, and decision-making opportunities.
What did Maslow say about satisfying needs?
Once a need is satisfied, it no longer motivates; higher needs must be met for motivation.
What happens if lower needs are unmet in Maslow’s theory?
Higher needs cannot motivate employees if lower needs (e.g., pay) are not met.
What is Taylor’s Theory of Scientific Management?
Taylor believed workers were motivated by money and proposed efficiency-based pay systems.
What were Taylor’s recommendations?
Use specialized tools, follow strict procedures, receive proper training, and be paid based on output.
What is ‘fair day’s pay for a fair day’s work’?
Taylor’s principle that workers should be paid according to their productivity.
Job satisfaction
Pleasure, enjoyment or sense of achievement that employees get from their work.
Job enrichment
Making a job more challenging & interesting
