Chapter 17: Barriers To Communication In Business (Version) Flashcards
What is effective communication in business?
Communication is effective if the receiver understands the message sent.
What are communication barriers?
Obstacles that prevent effective communication between the sender & the receiver
How does lack of clarity act as a communication barrier?
Unclear messages may be misunderstood or ignored, leading to confusion.
How can technological breakdown impact communication?
Faulty technology can cause communication failures, such as lost emails or weak mobile signals.
Give an example of a technological breakdown affecting businesses.
Company websites crashing due to high traffic or cyber-attacks.
How do poor communication skills create barriers?
Limited vocabulary, strong accents, poor listening, and weak grammar can lead to misunderstandings.
Why should messages not be sent in anger?
Angry or threatening messages may be ignored or provoke negative reactions.
What is jargon?
Specialized vocabulary used by a specific group that may be meaningless to outsiders.
How can distractions affect communication?
Noise, stress, and lack of focus can prevent effective message delivery.
What is business culture in terms of communication?
A general lack of communication within an organization leading to rumors and uncertainty.
How does a long chain of command create communication barriers?
Messages take longer to pass through multiple layers and may become unclear.
What happens when the wrong communication medium is used?
Important messages may be missed or misunderstood.
Give an example of using the wrong communication medium.
Sending confidential information via an unsecured method.
Why is communication difficult in multinational companies?
Different languages, cultures, and time zones create challenges.
What are some problems caused by ineffective communication?
Higher staff turnover, poor customer service, increased costs, and lower profits.
How does ineffective communication affect customer relationships?
It leads to misunderstandings, misinformation, and business loss
How can recruitment help remove communication barriers?
Hiring staff with good communication skills ensures clear and effective interaction.
What role does training play in improving communication?
It helps employees develop verbal, written, and presentation skills.
How can businesses improve written communication?
Using standard company letters and structured forms ensures clarity.
What should businesses do to overcome technological barriers?
Repair or upgrade faulty technology and train staff on IT systems.
How can the chain of command be adjusted to improve communication?
Reducing management layers allows quicker and clearer message transmission.
Why are social events useful for improving internal communication?
They help employees bond and develop working relationships.
How can culture change improve communication?
Encouraging openness, removing physical barriers, and fostering trust improve communication.
Redeployment
Moving someone or something to a different place or job
