Chapter 20: Training (Version) Flashcards
What is training in a business context?
Training involves increasing the knowledge and skills of workers so that they can do their jobs more effectively.
Why is training important?
It allows employees to acquire new skills, improve existing ones, perform better, increase productivity, and be better leaders.
How does training affect employee motivation?
Training helps improve employee motivation, leading to higher productivity.
What is one risk of not providing training?
A lack of training might endanger workers and lower productivity, reducing competitiveness.
What is induction training?
Training given to new employees when they first start a job
What are some components of induction training?
A workplace tour, health and safety training, introduction to colleagues, senior staff, company policies, and company history.
What is on-the-job training?
Training that takes place while doing the job.
What are some methods of on-the-job training?
Watching another worker, mentoring, and job rotation.
What is mentoring in on-the-job training?
Mentoring is where a trainee is paired with an experienced staff member who provides guidance and advice.
What is job rotation?
Where employees alternate between different jobs during the course of their employment.
Supervision
When you supervise someone or something.
What are advantages of on-the-job training?
Output is produced, training is relevant, it’s cheaper, and easy to organize.
What are disadvantages of on-the-job training?
Mistakes may cause output loss, it can be stressful, unpaid trainers may get frustrated, and it can be dangerous in some roles.
What is off-the-job training?
Training that takes place away from the work area.
What are advantages of off-the-job training?
Mistakes do not affect output, no workplace distractions, can be scheduled outside work hours, and customers are not at risk.
What are disadvantages of off-the-job training?
No output is produced, expensive, some skills can’t be taught off-site, and it takes time to organize.
Why is health and safety training important?
To ensure workers understand how to use safety equipment, maintain hygiene, handle hazardous substances, and prevent workplace violence and stress.
What does health and safety legislation require businesses to do?
Provide a safe workplace, train workers, follow codes of practice, and allow inspectors to check compliance.
What are some benefits of training?
Keeping workers up-to-date, improving labor flexibility, improving job satisfaction, preparing for new jobs, and training for promotions.
Why do businesses train workers in multiple skills?
To improve labor flexibility and allow workers to handle different tasks when needed.
How does training impact job satisfaction?
It helps workers feel secure and competent, reducing anxiety and frustration.
Why is training needed when employees are promoted?
New roles require new skills, and training prepares employees for increased responsibilities.
What are some limitations of training?
High costs, limited learning without real-world experience, and loss of output during training.
Why might businesses hesitate to invest in training?
Due to high costs, loss of productivity, and the risk of trained employees leaving for competitors.
