Chapter 2.3 Training Delivery & Facilitation Flashcards
A talent development professional employees guess subject matter expert’s, fact-finding methods, and brainstorming techniques to enable learning in an organization. The professional assumes more of a learning callous role that I’m delivering a roll, making a learners assume responsibility for their own learning. Which role as professional taking up in this scenario?
Facilitator.
Teacher.
Presenter.
Communicator.
facilitator
Facilitating usually refers to taking less of a delivery role and acting as a catalyst for learning
A talent development professional is facilitating the learning of some highly technical content for team of automobile engineers. What should a professional do to capture and maintain the learners interest throughout a three hour learning session?
Employ a pedagogical rather than catalyst approach. Deliver keywords and concepts slowly.
Use fillers to keep the audience engaged.
Use a constant volume and rate of delivery.
deliver keywords and concepts slowly.
A talent about my professional is facilitating a training session via the Internet for the remote teams in an organization. The professional wishes to periodically determine the teams understanding and ability to answer knowledge check questions correctly. What will best help the professional ensure active listening and participation?
Using train tools such as pulling questions.
Talking at rather than with participants.
Covering the most important portions first and fast. Employing pauses and fillers to keep the audience engaged.
using training tools such as pulling questions
A talent development professional encounters disruptive behavior from some learners during a training session. How should the professional handle the disruption?
Establish ground rules instead of relying on the audience to self manage.
Be open to disagreement and alternate viewpoints. Address rather than ignore inappropriate behavior. Focus on the personality rather than the behavior of the disruptors.
Be open to disagreement and alternate viewpoints.
Talent development professionals should be open to and invite individuals comments ideas and disagreements. When someone disagrees a facilitator should be professional and respectful acknowledge that there are different ways to think about a topic. It’s important to build trust, reward appropriate behavior, and ignore inappropriate behavior.
Participants are more likely to self manage behaviors if they establish their own ground rules. In conflict situation, talent development should focus on the behavior rather than the personality other people involved in the conflict.
A talent development professional is facilitating a training session for the senior managers and an organization. Which should the professional keep in mind during the session?
Stand behind a lectern to avoid distracting the audience.
Use slow and deliberate body movements while lecturing.
Ensure that constancy of Voice qualities and avoid inflection.
Coordinate gestures with delivery of information.
Coordinate gestures with delivery of information
What is the benefit of the learner centered approach to learning?
It requires less skill and resources on the part of the trainer.
It uses interactive techniques and improve retention. It employees the principles of instructive learning, which fosters collaboration.
It uses a pedagogical rather than catalyst delivery approach.
It uses interactive techniques and improves retention.
Carl Rogers first introduced the concept of learner centered learning. A learner centered approach is effective because it uses interactive techniques to engage learners. It improves retention, fosters collaborative learning, and makes learning more enjoyable.
A talent development professional is facilitating a long term training session with some employees in an organization. The professional is trying to establish reliability as a trainer. What should a professional do in order to build credibility?
Establish a teacher student relationship with the participants.
Show up with a positive attitude.
Avoid appearing neutral.
Improvise during meetings rather than sticking to pre-constructed agendas.
Show up with a positive attitude.
Talent development professionals should recognize the value that credibility creates when facilitating training and meetings. they should show up with a positive welcoming attitude and maintain neutrality during difficult discussions. It is important to facilitate engaging meetings and prepare in advance. Talent development professionals to develop a peer to peer relationship with the participants.
What is an effective technique for facilitating discussions during the training session?
Using fillers to keep the audience engaged.
Avoiding voice inflection.
Giving open ended instructions.
Using silence to encourage participation.
Using silence to encourage participation.
Facilitation involves managing discussions while still being unobtrusive. Using silence encourages participation is an effective facilitation method.
During a training session, a talent development professional ask yes or no questions to the audience to gauge their understanding. The professionals questions are aimed at obtaining specific facts. Which questioning technique does a talent development professional use?
Open ended questions.
Socratic questions.
Close ended questions.
Hypothetical questions.
Close ended questions
The Socratic method encourages learners to arrive at their own conclusions through questions that examine the contact
A talent development professional aims to increase learner input during facilitator training sessions. What should the professional do to encourage active participation from all learners?
Maintain eye contact.
Call on non-participators Initially to ensure their involvement.
Ensure constant rate of delivery.
Organize learners into large groups.
Maintain eye contact.
To increase participation during facilitated learning sessions or meetings, talent development professionals should use techniques and activities such as using participants name and making eye contact. they should organize learners into small groups and avoid calling on non-participators initially as it is important to build their comfort and self-confidence first
A talent development professional is facilitating a training session with a group of employees who recently joined an organization. What should a professional do while facilitating the session?
Avoid periods of silence to ensure the group is engage.
Ensure constant volume and write a delivery.
Check regularly for confirmation from the group. Establish a teacher student relationship with the participants.
Check regularly for confirmation from the group.
Facilitation is a skill that requires practice in preparation with different techniques one useful technique us to check for confirmation with the group
During a training session a talent development professional questions for the learning audience as a way of facilitating discussion. The professionals questions require the participants to apply their personal experience to the current discussion. Which questioning techniques does the talent development professional use in this scenario?
Close ended questions.
Socratic questions.
Hypothetical questions.
Open ended questions.
Open ended questions.
Open ended questions require more than a one-word answer and are used to stimulate discussion and encourage individuals to apply their personal experience to the current situation or discussion.
A talent development professional is facilitating a session with some employees in an organization. What should a professional do to keep the participants engaged?
Avoid using participants name as it might make some learners anxious.
Organize learners into small groups.
Maintain constant volume of delivery to avoid voice inflection.
Call on non-participators initially to ensure their involvement.
Organize the learners into small groups.
What is the difference between facilitating and teaching?
Facilitating involves limited learner involvement, whereas teaching is more of a collaborative process.
Facilitating borrows from the principles of instructive learning, whereas teaching borrows from the principles of adult learning.
Facilitating relates more to the role of a teller whereas teaching refers to taking less of a delivery role.
Facilitating involves acting as a catalyst for learning, whereas teaching involves following a pedagogical process.
Facilitating involves acting as a catalyst for learning whereas teaching involves following a pedagogical process.
A talent development professional is facilitating a training session via the Internet. The professional sense is a lack of involvement from the learners. What should I tell him development professional do to get the participants involved in learning?
Use techniques such as raised hands to determine the groups understanding.
Ensure a constant pitch and volume of delivery.
Call on non-participators initially to ensure their involvement.
Engage in passive listening to avoid interrupting learners.
Use techniques such as raised hands to to determine the groups understanding.
