Chapter 20 (Exam 3) Flashcards
1
Q
Who developed the three-stage model that illustrates a simplistic approach for planned change?
A
Kurt Lewin
2
Q
What is the three stage model that illustrates a simplistic approach for planned change?
A
Unfreezing, movement and transition, and refreezing
3
Q
What are the driving forces for change?
A
technology, nature of the workforce, international effects, merger, economic shocks.
4
Q
Why do people dislike change?
A
People don’t like change because it disrupts habits and threatens their security
5
Q
group inertia
A
group habits
6
Q
Why can it be hard to get organizations to change?
A
Because of group inertia
7
Q
What can help changing people an organizations
A
education, participation, support, economic incentives, increase communications, negotiations, coercion
