Chapter 17 (Exam 3)

Question 1

What is the job characteristic model?

Answer 1

skill variety, task identity, task significance, autonomy, feedback?

Question 2

Who created the job characteristic model?

Answer 2

John Hackman, and Richard Oldham

Question 3

Total Quality Management

Answer 3

a process seeking continuous improvement throughout the organization involving all employees and driven by customer satisfaction

Question 4

Plan, Do, Check, Act Model

Answer 4

is a continuous improvement model that treats all organizations like they are in a state of change.

Question 5

Reengineering

Answer 5

means rethinking and redesigning processes to add value to the organization.

Question 6

job rotation

Answer 6

cross training by moving from one job to another.

Question 7

job enlargement

Answer 7

is a horizontal expansion of the job

Question 8

job renrichment

Answer 8

is a vertical expansion of the job.

Question 9

What do you consider during work redesign?

Answer 9

job rotation, job enlargement, job enrichment, work schedule, job sharing, and telecommuting.

Question 10

How do get new employees started right?

Answer 10

orientation training, on the job training, off the job training,

Question 11

What is assessed during evaluations?

Answer 11

task measurements, behaviors, traits.

Question 12

Who does evaluations?

Answer 12

Peer evals, self evals, immediate subordinates, 360-degree evaluations (every person one interacts with rates them).