Chapter 19 (Exam 3)

Question 1

management by objective

Answer 1

motivational program based on goal setting.

Question 2

What are the characteristics of objects in MBO programs?

Answer 2

mutually agreed, difficult but achievable, specific, and have a well-defined time frame.

Question 3

Good goals are what, and what does this stand for?

Answer 3

SMART:

Specific, Measurable, Attainable, Results-oriented, and time-related

Question 4

recognition

Answer 4

the most powerful workplace motivator.

Question 5

quality circles

Answer 5

are good way to get people involved by having people from different departments join to solve a problem

Question 6

piece work plan

Answer 6

more someone contributes the more one gets rewarded

Question 7

commission

Answer 7

worker gets a portion of the profit made from selling a project.

Question 8

gainsharing

Answer 8

employees bonuses are based on group productivity improvements and lowering costs.

Question 9

profit sharing

Answer 9

part of the company’s profits is distributed to employees