Chapter 15 (Exam 3) Flashcards
1
Q
Line positions
A
involved in the day-to-day business of the company.
2
Q
staff positions
A
play a supporting role in the operations of an organization.
3
Q
Who do line jobs serve?
A
External customers.
4
Q
Who do staff jobs serve?
A
Internal customers.
5
Q
What are some line positions?
A
Sales, marketing, production, and customer service.
6
Q
What are some staff positions?
A
Human resources, Research and Development, and Accounting, Finance, Legal.
7
Q
What are good level entry jobs?
A
Sales, marketing.
8
Q
What must marketing jobs understand?
A
Customers needs.
9
Q
What does HR do?
A
Deal with issues that are critical to employees, like salary, benefits, new career opportunities, development and training.
