Chapter 20 Admin Flashcards
When can you use the Commanders credit card?
20.2.2.5 Company Credit Card $10,000
For lodging, meals etc. fuel - use the carnet on board the aircraft.
The VPNC must be contacted prior to its use.
The Captain must retain all receipts and paper work regarding the purchase and submit these documents to Fleet Admin within 45 days. A note should be made on the Voyage Report and/or CSR that the credit card was used. Failure to submit the documentation will result in the full amount being deducted from the crew members salary.
All lost or missing documents, uniform, property shall be reported to?
The FDM who will start the replacement process
When must you check EVITA or the FOIP?
20.3
EVITA is an interactive system to communicate roster information to flight and cabin crew. Crew are encouraged to check EVITA in the 12 hours before ETD, but are required to call EVITA:
Within 30 min of the scheduled pick-up from their residence, to check for flight delay and/or roster change information. If required, Crew Control will have changed the pick up arrangements;
Within the 24 hours prior to recommencement of duty, following leave, sick leave or extended days off;
After 1800 hours on the evening before any available day.
What are your actions during late transport?
If the transport has not arrived 10 minutes after the expected time, crew members shall report this to Central Services. If after 20 minutes, the transport has still not arrived, a crew member should take prompt action to make his own transport arrangements.
Can your family travel on company bus at Outstations?
20.5.2 Transport – Outstations
Emirates provides ground transportation at all outstations for operating and positioning crews and crew members on official Company business. Coordination is by via the outstation staff. This transportation is not intended for family members of crew, crew on leave, or crew on private visits. Use of crew transport for these purposes will be on a space available basis only and subject to the Commander’s approval.
If extra or positioning crews require additional transport in excess of that provides, the use of local taxis is authorised. Taxi charges will be repaid on submission of a receipt.
What is the max weight for crew check baggage?
23kg 50.3lbs
What options are available to crew for lost or damaged baggage or property?
20.6.3 Damage/Replacement
Instances of lost or damaged baggage should be reported to the station staff immediately. At outstations, facilities exist to obtain an advance to acquire the minimum amount of clothing and other necessary articles.
Uniform stores can arrange repairs to suitcases damaged whilst on duty. A temporary replacement is normally available until the original is repaired.
What countries prohibit alcohol and therefore what are the measures required?
20.7
The importation of alcohol into certain countries, in particular Saudi Arabia, Kuwait, Qatar and Iran, is prohibited. The authorities in these countries are liable to take punitive measures against companies whose aircraft are searched and where unbounded liquor is discovered.
Use of a special seal is required
What are the rule governing layover rest.
Even though you are not on duty, you are expected to represent the company.
20.7.2
Layovers provide crew with opportunities to relax and meet with colleagues in a relaxed atmosphere; however it must be stressed that the principal aspect of the layover is crew rest and crew must meet their individual responsibility to be properly rested and prepared for their next duty.
Crew members are encouraged to assist their colleagues apply best practice when balancing rest and relaxation on layovers. Commanders and First Officers are expected to take a leadership role on these issues and act responsibly, while also providing common sense guidance on the layover rest plan for the entire crew.
What is the rule addressing extreme sports?
20.7.3
The list of sports are prohibited will on company layovers. And any injury as a result of such sport will result in loss of part or all medical insurance coverage
Rules for layover conduct?
20.7.4 General Conduct at Outstations
All crew shall follow local procedures for accommodation and crew meals;
They shall refrain from any action or behaviour that could lead to complaints from the hotel management, and settle all personal bills before leaving the hotel;
Justified complaints shall be brought to the attention of the hotel management by the Commander, and also forwarded to the Company through the proper channels;
It is standard practice that hotel management are advised that crew lists may not be issued to any person other than the Captain and Purser of that crew;
Crew members should refrain from having mail and packages delivered to the hotels for their collection.
Who is responsible for handling hotel complaints ?
20.7.4
Justified complaints shall be brought to the attention of the hotel management by the Commander, and also forwarded to the Company through the proper channels;
Who is responsible for paying hotel charges?
20.7.5
Any personal expenses must be settled by the crew member on check-out;
20.7.4
and settle all personal bills before leaving the hotel;
Note: if you have a dispute with a hotel charge and the it cannot be worked out respecting the hotel. You shall settle the bill and then report the occurrence to the company.
Who is the first point of contact on layovers?
All crew member must remain contactable while on a layover.
All crew members report to the commander or next in the chain of command while on layovers.
The commander should contact the airport service manager (the ASM is the FDM at outstations) as a first point for operational issues. Followed by VPNC for flight ops issues
Can a crew member stay away for the hotel?
20.7.6
A flight crew member wishing to stay away overnight from the company provided accommodation must first obtain permission from the Commander. In the case of cabin crew, the purser must grant permission. If the permission has been granted, a crew member may stay with friends or relatives in the same city as the crew accommodation. Flight crew members staying away overnight from the hotel shall leave their address and contact telephone number with the Commander and with the Purser for cabin crew;
If there is an interruption to the normal duty what precautions should you take?
20.7.6
Crew members should be aware that if they operate to an outstation on an aircraft that has a major or otherwise significant unserviceability and a crew change is likely to take place, they should go straight to the hotel and commence the required rest period. Delays in the rectification may require the inbound crew to operate the return service with minimum rest.
Note this includes the use of alcohol. You should refrain as you may get called on short notice.
What must you do if you license is about to expire?
20.8.1
If the licence has not been received 5 days prior to expiry, the pilot shall contact the FDM and Flight Crew Licensing immediately.
When would you delay a flight for pax boarding?
20.12.1 Passenger Boarding and Ramp Transfer
It is Emirates policy not to inconvenience a large number of passengers to accommodate a few. However in compassionate or urgent cases, a Commander may use his discretion to delay a flight departure, unless there are operational reasons (e.g. deteriorating weather).
A Commander shall delay a departure when requested to do so by the VPNC.
When does auto boarding start?
Autoboarding normally commences at STD – 45
The commander must advise the operations if he need to delay boarding.
can you do an onboard upgrade for pax?
20.12.2 Class of Travel – Passenger Upgrading The responsibility of upgrading or downgrading a passenger’s class of travel is delegated to the Purser by the Commander.
Once on board, a passenger may be upgraded to a higher class of travel if space is available, and upon payment of the difference in fare cost. Payment must be made by credit card.
The Commander may also authorise upgrades for passengers for operational reasons. In all such cases, details of the upgrade must be submitted on a Captain’s Special Report. This facility should be used sparingly and in cases where the upgrade is to minimize a service failure on the part of EK. Prior coordination with the Purser and/or Airport Services is required where practical and time permits.
Can you do an onboard upgrade for staff?
20.12.2 Class of Travel – Passenger Upgrading
An on-board upgrade should only be made to bonafide revenue passengers, and are not permitted for EK or OAL staff passengers.
Who is responsible for handling disruptive pax and when?
20.12.3 Passenger Misconduct – General
The Purser and the Senior Cabin Crew Member shall be involved in all stages of a disruptive passenger incident (or potential incident) on-board, whether at the stand, during taxi or in flight, and the Commander shall be kept fully informed;
The OM-E contains detailed cabin crew procedures and policies for the handling of disruptive passengers, in Section 300/315;
The Commander will delegate the Purser and the Senior Cabin Crew Member to deal with a disruptive passenger. The assistance of able-bodied passengers may also be requested if required. Under no circumstances shall flight crew become directly involved in any direct contact with a disruptive passenger;
Before offloading a disruptive pax, what must be done?
20.12.3 Passenger Misconduct – General
Where circumstances allow, before taking final action under these procedures, the concerned staff should display the appropriate form of notice to the disruptive passenger. A verbal warning must be given to the disruptive passenger;
See OME formal warning
What types of disruptive behavior may result in warnings or offload?
The following acts or conditions violate the law. Any person violating any of these or any other law or regulation may be removed from the flight and prosecuted to the extent of the law. A report should be submitted accordingly upon completion of the flight;
Apparent intoxication.
Being obviously under the influence of drugs/psychoactive substances (except under proper medical care).
Threatening another passenger or a crew member with physical violence.
Indecent exposure or proposals.
Theft.
Carrying an unauthorised deadly or dangerous weapon, either concealed or unconcealed.
Interfering with the safety of a crew member or of the aircraft.
Conveying false information concerning the flight and its safety.
Committing or attempting to commit an act of aerial piracy.
