Chapter 2 - Elements of Communication Flashcards
Verbal Communication involves
The choice of words and the order of the words in a sentence
Verbal Messages
The spoken words you use when communicating
Words have different __________ to some, and ___________ change over time
Meaning/s
Denotative Meaning
Definition found in the dictionary
Connotative meaning
Emotional or personal response (how it makes you feel/makes you think of)
Words may ____________ ________, or their __________ may change
Disappear entirely, meanings
Slang
Informal language unique to a particular group
Words from a variety of __________ ______________ are integrated into everyday vocabulary
Ethnic backgrounds
As a communicator, what do you need to be aware of
The different meanings of words and how words change over time
Nonverbal Messages
Messages expressed without words
Others make first judgements about you based on your
Appearance
A persons face often reveals very quickly
Their emotions
Your posture communicates a lot about your
Mood or feelings
The way gestures are used may tell others something about a speakers
Enthusiasm
Hand signals vary according to
Culture and community
Four elements of your voice that you can change for different effects when you communicate are
- Pitch
- Rate
- Quality
- Volume
3 environmental factors that affect communication
- Space
- Time
- Place
Time affects
Communication
What changes the way you communicate
Different settings
You depend heavily on nonverbal messages to understand
Feelings and attitudes
Good communicators learn to read _________ cues rather than relying only on the _______ message
Nonverbal, verbal
Nonverbal messages differ according to
Culture
Verbal and nonverbal messages are central to the
Communication process
Perception
The process of giving meaning to information you learn through your five senses
The 2 steps of perception
- ) something affects your senses
2. ) you interpret & explain the sensation to yourself
The meaning of a message tends to change as it
Moves from person to person
Every person view the world slightly differently and therefore
No 2 people interpret the same message in the same way
Although most people have the use of all their senses
They may have very different abilities
Your past experiences add to differences in perception and to your
Ability to understand what you perceive
Your past experiences will influence how you
Accept or reject a message
Past experience influences how people
Talk and how they listen
How you feel _________ ____ ____________ also affects communication
Mentally and physically
Channel
The means by which a message is transmitted
Verbal and nonverbal messages are sent through a channel that uses
The human senses
Noise
Anything that interferes with a listeners ability to receive a message
Noise can be
Inside or outside the listener
Noise in the channel can lead to
Faulty perception and misunderstanding
Feedback
Consists of the verbal and nonverbal messages that tell speakers how they are being perceived
Feedback may be
Positive or negative
Feedback may differ
Across cultures
Self Feedback is
The message you give yourself as you pay attention to your own behavior
Context
The setting and people that surround a message
Context provided the background that helps reveal
The messages real meaning
___________ is the first pet of context
Setting
Different ________ cultures may talk about different ________
Cultures, topics
All human communication takes a place within an
Overall context
