Chapter 2 - Attitudes, emotions, and personality Flashcards

1
Q

Cognitive dissonance

A

Incompatibility between two or more attitudes or between behaviour and attitudes

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2
Q

Cognitive component

A

A description of or belief in the way things are

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3
Q

Behavioural component

A

An attitude describes an intention to behave a certain way toward someone or something

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4
Q

Organisational identification

A

The extent to which employees define themselves by the same characteristics that define the basis for which attitudes are engendered

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5
Q

Perceived organisational support (POS)

A

The degree to which employees believe an organisation values their contribution and cares about their well being.

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6
Q

What causes job satisfaction?

A

Job conditions

Personality

Pay

Corporate Social Responsibility (CSR)

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7
Q

Impact of job satisfaction

A

Job performance

Organisational Citizenship Behaviour (OCB)

Customer satisfaction

Life satisfaction

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8
Q

Impact of job dissatisfaction

A

Exit

Voice

Loyalty

Neglect

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9
Q

Counterproductive work behaviour (CWB)

A

Intentional employee behaviour that is contrary to the interests of the organisation and therefore causes damage to the organisation

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10
Q

Affect

A

A generic term that covers and broad range of feelings, including both emotions and moods

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11
Q

Emotions

A

Intense feelings that are directed at someone or something

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