Chapter 14 - Conflict and Negotiation Flashcards
Conflict
A process that begins when one party perceives another party as affecting something that the first party cares about negatively
Functional conflict
Support the goals of the group and improves its performance and is thus a contricive form of conflict
Dysfunctional conflicts
Are conflicts that hinder group performance
Three categories of conflict
Relationship
Task
Process
Relationship conflict
Interpersonal relationships
Task conflict
Content and goals of the work
Process conflict
How the work gets done
The three frameworks where conflict occurs
Dyadic conflict
Intragroup conflict
Intergroup conflict
Dyadic conflict
A conflict between two people
Intragroup conflict
Within a group or team
Intergroup conflict
A conflict between groups or teams
Conflict process has five stages
Potential opposition or incompatibility
Cognition and personalisation
Intentions
Behaviour
Outcomes
Stage 1 of conflict
Appearance of conditions - causes or sources - create opportunities for it to arise
Stage 2 of conflict
Where conflict issues are defined
What the conflict is decided between parties
Perceived conflict
Awareness by one or more parties of the existence of conditions that create opportunities for conflict to arise