Chapter 14 - Conflict and Negotiation Flashcards

1
Q

Conflict

A

A process that begins when one party perceives another party as affecting something that the first party cares about negatively

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Functional conflict

A

Support the goals of the group and improves its performance and is thus a contricive form of conflict

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Dysfunctional conflicts

A

Are conflicts that hinder group performance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Three categories of conflict

A

Relationship

Task

Process

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Relationship conflict

A

Interpersonal relationships

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Task conflict

A

Content and goals of the work

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Process conflict

A

How the work gets done

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

The three frameworks where conflict occurs

A

Dyadic conflict

Intragroup conflict

Intergroup conflict

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Dyadic conflict

A

A conflict between two people

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Intragroup conflict

A

Within a group or team

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Intergroup conflict

A

A conflict between groups or teams

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Conflict process has five stages

A

Potential opposition or incompatibility

Cognition and personalisation

Intentions

Behaviour

Outcomes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Stage 1 of conflict

A

Appearance of conditions - causes or sources - create opportunities for it to arise

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Stage 2 of conflict

A

Where conflict issues are defined

What the conflict is decided between parties

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Perceived conflict

A

Awareness by one or more parties of the existence of conditions that create opportunities for conflict to arise

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Felt conflict

A

Can be described as emotional involvement in a conflict that creates anxiety, tension, frustration, or hostility

17
Q

Stage 3 of conflict

A

Intentions intervene between people’s perceptions and emotions, and their overt behaviour

They are decisions to act in a given way

There is slippage between intentions and behaviour, so behaviour does not always accurately reflect a person’s intentions

18
Q

Stage 4 of conflict

A

A dynamic process of interaction

19
Q

Stage 5 of conflict

A

The action reaction interplay between conflicting parties creates consequences. These outcome may be functional if the conflict improves the group’s performance or dysfunctional if it hinders performance

20
Q

Conflict management

A

Is the use of resolution and stimulation techniques to achieve the desired level of conflict

21
Q

What are the five conflict handling intentions:

A

Competing

Collaborating

Avoiding

Accommodating

Compromising

22
Q

Negotiation

A

A process that occurs when two or more parties decide how to allocate scarce resources.

23
Q

What are the two ways of negotiating?

A

Distributive bargaining

Integrative bargaining

24
Q

Distributive bargaining

A

Negotiation that seeks to divide up a fixed amount of resources

Win-lose situation

25
Q

Integrative bargaining

A

Negotiation that seeks one or more settlements that can create a win-win situation

26
Q

Third party roles

A

Mediator

Arbitrator

Conciliator

27
Q

Mediator

A

A neutral third party who facilitates a negotiated solution by using reasoning, persuasion, and suggestions for alternatives

Effectiveness relatively high

28
Q

Arbitrator

A

Third party to a negotiation who has the authority to dictate an agreement can be voluntary or compulsory.

Can lead to a settlement

29
Q

Conciliator

A

A trusted third party who provides an informal communication link between the negotiator and the negotiating partner