Chapter 2 Flashcards
Intercultural Communication
The symbolic exchange process whereby individuals from 2 or more different cultural communities attempt to negotiate shared meanings in an interactive situation within an embedded societal system
Six Characteristics of INCC
Symbolic Exchange Process Cultural Community Negotiate Shared Meanings Interactive Situation Embedded Societal System
Symbolic Exchange
Use of V/NV symbols between 2 or more individuals to accomplish shared meanings
Process
Interdependent nature of the intercultural encounter
Cultural Communities
Groups of interacting individuals within a bounded unit who uphold a set of shared traditions and way of life
Interactive Situation
The idea that every communication episode occurs in a relational, psychological, and physical context
Embedded Societal System
Multilayered contexts (history, politics, class, etc) as well as the community or organizational contexts that shape the process and outcome
Flexible IC
Emphasizes the importance of integrating knowledge and an open-minded attitude and putting them into adaptive/creative practice
Inflexible IC
Stresses continuation of using our own cultural values, judgments, and routines
Ethnocentric
Stuck with our own cultural worldviews; Using our own cultural values as baseline standard to evaluate other person’s cultural behavior
Ethnorelative
Understanding communication behavior from other person’s cultural frame of reference
3 Components of Flexible IC
Knowledge
Attitude
Skills
3 Criteria for Evaluating Flexibility
Appropriateness
Effectiveness
Adaptability
Staircase Model
Unconscious incompetence
Conscious incompetence
Conscious competence
Unconscious competence
Underlying Principles of INCC
- Mismatched expectations from cultural differences
- Varying degrees of biased intergroup perceptions
- Simultaneous coding/de-coding
- Involves multiple goals
- Acceptance of diverse communication approaches
- Well-meaning cultural bumps or clashes
- Takes place in a context
- Takes place in embedded systems
