Chapter 1

Question 1

Reasons to study INCC

Answer 1

Global Workforce Heterogeneity
Domestic Workforce Diversity
Creative Multicultural Problem Solving
Comprehending Role of Technology
Healthcare Communication
Intercultural Relationships
Global/Intrapersonal Peace
Self and Other Awareness

Question 2

Culture

Answer 2

A learned meaning system that consists of patterns of traditions, beliefs, values, norms, meanings, and symbols that are passed on from one generation to the next and are shared to varying degrees by interacting members of a community

Question 3

Culture Iceberg Metaphor

Answer 3

Surface Level Culture
Intermediate Level Culture (symbols, meanings, norms)
Deep Level Culture (traditions, beliefs, values)

Question 4

Symbol

Answer 4

Sign, artifact, word, gesture, or NV behavior that stands for or reflects something meaningful

Question 5

Cultural Norms

Answer 5

Collective expectations of what constitutes proper or improper behavior

Question 6

Culturally Shared Traditions

Answer 6

Can include myths, legends, ceremonies, and rituals that are passed down through generations

Question 7

Culturally Shared Beliefs

Answer 7

Set of fundamental assumptions or worldviews that people hold dearly to their hearts without question

Question 8

Cultural Values

Answer 8

Set of priorities that guide good/bad behaviors, desirable/undesirable practices, fair/unfair actions