Chapter 2

Question 1

Diversity

Answer 1

the host of individual differences that make people different from and similar to each other

Question 2

Discrimination

Answer 2

occurs when employment decisions are based on factors that are not job related

Question 3

Affirmative Action

Answer 3

Focuses on achieving equality of opportunity in an organization

Question 4

Managing diversity

Answer 4

Creating, organizational changes that enable al people to perform up to their maximum potential

Question 5

Workforce Demographics

Answer 5

statistical profiles of adult workers

Question 6

Glass ceiling

Answer 6

invisible barrier blocking women and minorities from top management positions

Question 7

Social categorization theory

Answer 7

similarity leads to liking and attraction

Question 8

information/decision-making theory

Answer 8

diversity leads to better task-relevant processes and decision making

Question 9

Demographic Faultline

Answer 9

a hypothetical diving line that splits groups into demographically based subgroups

Question 10

Diversity Climate

Answer 10

employees’ aggregate perceptions about an organization’s policies, practices, and procedures pertaining to diversity