Chapter 1 Flashcards
Organizational Behavior
interdisciplinary field dedicated to better understanding and managing people at work
Theory Y
McGregor’s modern and positive assumptions about employees being responsible and creative
Total Quality Management
An organizational culture dedicated to training, continuous improvement, and customer satisfaction
E-business
running the entire business via the internet
Human Capital
The productive potential of one’s knowledge and actions
Social Capital
the productive potential of strong, trusting, and cooperative relationships
Management
Process of working with and through others to achieve organizational objectives, efficiently and ethically, amid constant change
Contingency Approach
Using management tools and techniques in a situationally appropriate manner; avoiding the one-best-way mentality
Corporate social responsibility
corporations are expected to go above and beyond following the law and making a profit
Whistle-blowing
reporting unethical/illegal acts to outside third parties
Meta-analysis
pools the results of many studies through statistical procedure
Field study
examination of variables in real life settings
Laboratory Study
manipulation and measurement of variables in contrived situations
Sample Survey
questionnaire responses from a sample of people
Case study
in-depth study of a single person, group, or organization
