Chapter 2 (12 exam questions): How The Retail Consumer Is Served By The Financial Services Industry Flashcards
(149 cards)
2.1.2: Assessing needs and circumstances
2.1.1: Obtaining client information
2.1.3: Client advice
READ AGAIN. MORE COMMENSENSE SO NO FLASHCARDS
Before making a recommendation to a customer it is important to ‘know your customer’
What does this mean?
Where the advisors finds out all relevant information about their client in order to give a suitable recommendation. This is done via a fact find where both hard/soft facts are asked
Cash flow modelling is commonly used by financial advisers
What is this?
A computer-based process that produces an analysis of the client’s situation throughout their lifetime.
An effective way to highlight any problem areas and to ‘stress-test’ the client’s current and proposed arrangements.
Client communications must be fair, WHAT and not WHAT. It must serve its purpose and be informative to the customer.
It must be fair, clear and not misleading
What are suitability reports?
What are their requirements?
Suitability reports provide a background to an adviser’s recommendation, and help a customer understand why a course of action is being recommended.
Suitability reports must meet several clear requirements:
Personalised to the customer.
Written in Plain English, avoiding jargon.
Recommendations must be justified and show how they meet customer aims.
Any disadvantages (as well as advantages) of all recommendations made must be explained (so, a balanced approach must be taken).
Any needs not addressed must be highlighted
Cash flow modelling looks at the customers needs for a period of 10 years
True or false
False
It is throughout their lifetime
A suitability report must give a balanced view on a recommendation given. What does this mean?
It shows both the advantages and the disadvantages of a recommendation
Retirement Planning, Managing Debt,
Saving & investing,
Borrowing, including house purchase, tax planning, protection, budgeting, estate planning
Tell me the correct order from most important to least important as stated by the ‘hierarchy of needs’
MOST IMPORTANT:
Budgeting
Managing debt
Borrowing, including house purchase
Protection
Savings & Investing
Retirement planning
Estate planning
Tax planning
LEAST IMPORTANT
Remember this as a tower block where tax budgeting is the building blocks at the bottom. If you take it away the who building will come crashing down.
What is a budgeting assessment?
Where an advisor completes a detailed income and expenditure analysis
It is important to do this so the advisor gains a full understanding of the clients income and expenditure position which is obviously very important before making a recommendation
Before making a recommendation an advisor will analyse their clients income and expenditure in detail. What is this process called?
A budgeting assessment
Who is the Money and Pensions Service (MaPS)?
Set up by government and is the responsibility of the FCA. It’s funded through levies on the financial services industry. Now called MoneyHelper!!!
It offers ‘free & impartial’ information and guidance
It replaced 3 guidance bodies:
-The money advise service
-The Pension Advisory service
-Pension wise
It replaced and consolidated them in this way due to it being difficult for consumers to find the correct service with there being so many options
What is the Money and Pensions Service now known as ?
MoneyHelper
What was MoneyHelper previous known as?
The Money and Pensions Service
Managing debt is the second most important aspect in the hierarchy or needs.
Essential spending:
Day to day spending: .
Non-essential
When an advisor helps their client manage their debts they will help them establish their priority debts
What are the priority debts?
Priority debts are: Mortgages, utilities and council tax.
Ie the 3 that will have a significant, immediate impact on the customers life if not serviced
Credit cards, overdrafts are deemed as less important….
Who is a debtor ?
What is a creditor?
Debtor = Who owe the money
Creditor = Who are owned the money
For individuals, there are typically five options available to those in debt difficulty.
What are they. Tell me about each:
Debt repayment plans
Debt management plans
Debt consolidation
Individual Voluntary Arrangements (IVA’s)
Bankruptcy
What is a debt repayment plan
Normally the first option for an individual
Its an informal, self-managed arrangement negotiated with each creditor. It is handled by the debtor themselves.
Debt charities can assist in this process
What is a debt management plan?
Involves an adviser who is licensed under the Consumer Credit Act.
The adviser negotiates with all the creditors on behalf of the debtor, and establishes acceptable repayment plans with each.
One monthly payment is then made to the adviser who then makes payments on behalf of the debtor as per the plan.
What is debt consolidation?
The process of negotiating a new loan or mortgage extension to repay all debts, reducing the overall monthly expense.
Will lead to longer repayment terms. An if securing unsecured debt against a mortgage this will result in higher interest and more severe consequences if the borrower defaults
When should IVA’s or Bankruptcy be considered as a way of repaying creditors?
Where can advise about these two options be found
They should be considered ONLY when other options have been discounted, such as a debt management plan, debt consolidation and so on.
Organisations such as the Citizen’s Advice Bureau (CAB), the National Debtline and the StepChange Debt Charity can help advise individuals about these two options
How do IVA’s work?
Why are the advantages of this compared to bankruptcy?
An insolvency practitioner negotiates the repayment of loans with creditors (usually means they accept the fact that they will get less back)
It is legally binding once accepted
Repayments are typically made over a 5-year period to repay the new, lower, negotiated debts.
The practitioner then reviews this each year and provides a report to creditors to show progress.
Advantages over bankruptcy:
The debtor may avoid losing their home. They do not suffer the restrictions attached to bankruptcy. For the creditors they will receive some of their monies back rather than lose it all
Tell me about bankruptcy
The most serious and impactful way to manage debts
A creditor files a petition for bankruptcy of the debtor (debt must be at least £5000)
Lasts 12 months
An official receiver takes ownership of assets and calculates value of assets/liabilities etc. They then appoint an insolvency practitioner who becomes a trustee in bankruptcy who then sells the assets to recoup the debts
The bankrupt individual could lose their home and other fundamental possessions
READ 2.2.1c: Borrowing