Chapter 2 (12 exam questions): How The Retail Consumer Is Served By The Financial Services Industry Flashcards
2.1.2: Assessing needs and circumstances
2.1.1: Obtaining client information
2.1.3: Client advice
READ AGAIN. MORE COMMENSENSE SO NO FLASHCARDS
Before making a recommendation to a customer it is important to ‘know your customer’
What does this mean?
Where the advisors finds out all relevant information about their client in order to give a suitable recommendation. This is done via a fact find where both hard/soft facts are asked
Cash flow modelling is commonly used by financial advisers
What is this?
A computer-based process that produces an analysis of the client’s situation throughout their lifetime.
An effective way to highlight any problem areas and to ‘stress-test’ the client’s current and proposed arrangements.
Client communications must be fair, WHAT and not WHAT. It must serve its purpose and be informative to the customer.
It must be fair, clear and not misleading
What are suitability reports?
What are their requirements?
Suitability reports provide a background to an adviser’s recommendation, and help a customer understand why a course of action is being recommended.
Suitability reports must meet several clear requirements:
Personalised to the customer.
Written in Plain English, avoiding jargon.
Recommendations must be justified and show how they meet customer aims.
Any disadvantages (as well as advantages) of all recommendations made must be explained (so, a balanced approach must be taken).
Any needs not addressed must be highlighted
Cash flow modelling looks at the customers needs for a period of 10 years
True or false
False
It is throughout their lifetime
A suitability report must give a balanced view on a recommendation given. What does this mean?
It shows both the advantages and the disadvantages of a recommendation
Retirement Planning, Managing Debt,
Saving & investing,
Borrowing, including house purchase, tax planning, protection, budgeting, estate planning
Tell me the correct order from most important to least important as stated by the ‘hierarchy of needs’
MOST IMPORTANT:
Budgeting
Managing debt
Borrowing, including house purchase
Protection
Savings & Investing
Retirement planning
Estate planning
Tax planning
LEAST IMPORTANT
Remember this as a tower block where tax budgeting is the building blocks at the bottom. If you take it away the who building will come crashing down.
What is a budgeting assessment?
Where an advisor completes a detailed income and expenditure analysis
It is important to do this so the advisor gains a full understanding of the clients income and expenditure position which is obviously very important before making a recommendation
Before making a recommendation an advisor will analyse their clients income and expenditure in detail. What is this process called?
A budgeting assessment
Who is the Money and Pensions Service (MaPS)?
Set up by government and is the responsibility of the FCA. It’s funded through levies on the financial services industry. Now called MoneyHelper!!!
It offers ‘free & impartial’ information and guidance
It replaced 3 guidance bodies:
-The money advise service
-The Pension Advisory service
-Pension wise
It replaced and consolidated them in this way due to it being difficult for consumers to find the correct service with there being so many options
What is the Money and Pensions Service now known as ?
MoneyHelper
What was MoneyHelper previous known as?
The Money and Pensions Service
Managing debt is the second most important aspect in the hierarchy or needs.
Essential spending:
Day to day spending: .
Non-essential
When an advisor helps their client manage their debts they will help them establish their priority debts
What are the priority debts?
Priority debts are: Mortgages, utilities and council tax.
Ie the 3 that will have a significant, immediate impact on the customers life if not serviced
Credit cards, overdrafts are deemed as less important….
Who is a debtor ?
What is a creditor?
Debtor = Who owe the money
Creditor = Who are owned the money
For individuals, there are typically five options available to those in debt difficulty.
What are they. Tell me about each:
Debt repayment plans
Debt management plans
Debt consolidation
Individual Voluntary Arrangements (IVA’s)
Bankruptcy
What is a debt repayment plan
Normally the first option for an individual
Its an informal, self-managed arrangement negotiated with each creditor. It is handled by the debtor themselves.
Debt charities can assist in this process
What is a debt management plan?
Involves an adviser who is licensed under the Consumer Credit Act.
The adviser negotiates with all the creditors on behalf of the debtor, and establishes acceptable repayment plans with each.
One monthly payment is then made to the adviser who then makes payments on behalf of the debtor as per the plan.
What is debt consolidation?
The process of negotiating a new loan or mortgage extension to repay all debts, reducing the overall monthly expense.
Will lead to longer repayment terms. An if securing unsecured debt against a mortgage this will result in higher interest and more severe consequences if the borrower defaults
When should IVA’s or Bankruptcy be considered as a way of repaying creditors?
Where can advise about these two options be found
They should be considered ONLY when other options have been discounted, such as a debt management plan, debt consolidation and so on.
Organisations such as the Citizen’s Advice Bureau (CAB), the National Debtline and the StepChange Debt Charity can help advise individuals about these two options
How do IVA’s work?
Why are the advantages of this compared to bankruptcy?
An insolvency practitioner negotiates the repayment of loans with creditors (usually means they accept the fact that they will get less back)
It is legally binding once accepted
Repayments are typically made over a 5-year period to repay the new, lower, negotiated debts.
The practitioner then reviews this each year and provides a report to creditors to show progress.
Advantages over bankruptcy:
The debtor may avoid losing their home. They do not suffer the restrictions attached to bankruptcy. For the creditors they will receive some of their monies back rather than lose it all
Tell me about bankruptcy
The most serious and impactful way to manage debts
A creditor files a petition for bankruptcy of the debtor (debt must be at least £5000)
Lasts 12 months
An official receiver takes ownership of assets and calculates value of assets/liabilities etc. They then appoint an insolvency practitioner who becomes a trustee in bankruptcy who then sells the assets to recoup the debts
The bankrupt individual could lose their home and other fundamental possessions
READ 2.2.1c: Borrowing
What are payday loans?
very short-term unsecured loans, often with eye-wateringly high interest costs (96%) that are then repaid once payday comes around
In relation to mortgages, what is assignment and ‘equity of redemption’?
A ‘mortgage’ is the security offered to the lender in exchange for the loan, rather than the loan itself.
When the security is signed over to the lender in exchange for monies, the transfer of ownership is called an assignment.
In most cases, the security offered is the deeds to the property, but recently many lenders are happy just to register a charge on the property with the Land Registry
The borrower has what is known as ‘equity of redemption’. This means that; when the mortgage is repaid, the assignment will cease so the lender no longer has the deeds to property or holds a charge
READ 2.2.2b: Method of interest repayment
2.2.2d: Interest rate options
2.2.2c: Buy to let mortgages
ABOUT MORTGAGES SO NO FLASHCARDS MADE
What type of customer is most suited to the following types of mortgages:
Fixed rate
Discounted Rate
Capped
Capped & Collar
Foreign Currency
Equity Linked or shared appreciation mortgages
Flexible Reserve
Equity Release
Offset
Fixed rate = Borrowers who need monthly costs to remain within budget
Discounted Rate = For borrowers who want a lower rate than the lenders SVR and want to benefit from further cuts in the SVR. And obs are okay with the rates increasing
Capped = For those who do not want repayments to exceed a certain amount but would like to try to benefit from future drops in rates
Capped & Collar = Same as above but they also accept there is a lower limit so will not benefit as much from drops in rates but in return they may receive a better rate than just taking out a capped mortgage. Lenders also offer this to protect themselves
Foreign Currency (ie the interest and capital is denominated in a currency other than Stirling) = For investors happy to take risk for high reward. Also can be used for those working abroad and can only pay in a different currency
Equity Linked or shared appreciation mortgages = to help those who cant afford a property even with help from a mortgage
Flexible Reserve -
Equity Release - For older hoke owners looking to release cash from their home
Offet - Where the mortgage is linked to either a current acc or savings acc. For example, 100k mortgage with 20k savings = 80k mortgage. Good for those who will accrue savings. And useful for those who are having income paid into current account, w
What is an Equity Linked or shared appreciation mortgages
Where the borrower can not afford the property outright even with a mortgage. The lender has a stake in a part of the property’s equity.
What typically has a higher rate. A mortgage or an unsecured loan?
An unsecured loan because it presents greater risk to the lender
There are two types of equity release schemes, a lifetime mortgage and a home reversion scheme
Tell me about both
Lifetime mortgage
2.2.2e: Alternative home finance options
KNEW AT TIME SO IGNORED
ITS EQUITY RELEASE
What is the difference between a sale and rent back agreement and a home reversion plan and lifetime mortgage?
Sale and rent back agreement - allows you to sell your home to a company, a broker or a private individual, and then rent it back from them, as a tenant, over a fixed period. You would normally sell your home to them at a reduced price. It is for those in financial difficulty. Typically used by younger individuals.
Home reversion scheme - Sell all or part of home to reversion provider. You live in on a life time lease rent free (you pay a pepporcorn rent to satisfy the lease). Property is then sold when you move into care, die etc and funds are returned to provider. For older individuals with high equity in their home
Lifetime mortgage - Allows you to release funds whilst retaining ownership. The loan, plus accrued interest, is repaid when propoerty is sold which happens when cust moves into care, dies etc. Many interest options such as roll up, interest only, etc. No capital is repaid until property is sold. Again for older individuals
What are home purchase plans?
suitable for those who cannot use interest-bearing repayment schemes, for religious reasons. These comply with Islamic law. Two types:
Ijara = Bank purchased the property and leases it to client. Client makes fixed rent payments to provider for 12months. At 12 months the rent payment amounts are reassessed for the following year
Murabaha = Bank purchases property and sells back at higher price to client. The client then makes fixed capital instalments until fully paid off
Following the MCD what two types of BTL mortgages were introduced?
Consumer BTL (Accidental) - Regulated by the FCA
Business BTL - NOT regulated by the FCA
What is the difference between an unstructured and structed loan?
Unstructured loans - Examples include:
Mortgages, loans for commercial property, overdrafts and most personal loans are all examples of unstructured loans.
These loans offer flexibility in repayment. Over-payments, term reductions, etc. can be negotiated and help to reduce interest.
Structured loans - Examples include car loans and hire purchase agreements
These add the interest to the loan up-front, and therefore the term and interest payable are fixed. No advantage in early repayment. In fact, penalties usually apply.
Structured loans tend to be more expensive than unstructured loans.
What is life assurance?
A contract between the policyholder (known as the ‘assured’) and the ‘life office’ (life company), where the life company takes on the risk paying out a sum on the death of the life assured, in exchange for premiums.
NOTE: The ‘assured’ and the ‘life assured’ are often the same person, but can be different people too
In relation to life assurance, who is the ‘assured’ and who is the life assured?
Assured = policyholder (the person who owns the policy and pays the premiums)
Life assured = the persons who’s life is protected under the policy. If they die a payout occurres
The above two are often the same person but they can be different people too
How do life companies calculate the premium they charge with the level of sum assured they are providing
Life assurance is based on an individual’s statistical risk of death
Specialists, called ‘actuaries’, study statistics in relation to death, and produce ‘mortality tables’ as a result.
(Remember we are all ‘mortal’ which means at some point we will die; therefore, mortality risk is the risk of death.)
Viewed another way, mortality can be looked at as the length of time you are expected to live for.
Therefore the premiums charged is based on statistics produced by actuaries . High risk = higher premiums
What is mortality risk
The risk of death
What is Term Assurance?
Pays out sum assured on death within the term
Term assurance is a ‘pay-as-you-go’ insurance - ie, if you stop making payments = no protection
Multiple types:
Level-term, decreasing term, Increasing term, family income benefit, convertible term, renewable term
The different types of term assurance are:
Level-term, decreasing term, Increasing term, family income benefit, convertible term, renewable term
Tell me the characteristics of each and what they are typically used for
Level term:
Fixed sum assured. Sum assured paid if death occurs within the term. Used for family protection and interest-only mortgages
Decreasing term:
Set term. Sum assured decreases throughout term. Used for repayment mortgages, because the sum assured stays in line with outstanding interest and capital amount and repayments are made. Cheaper than level term.
Increasing term: Sum assured increases without any health evidence. It is a form of guaranteed insurability. Premiums increase as sum assured increase. Good for those who want to combat the effects of inflation.
Family income benefit:
Set term. Pays out a regular income for the remaining term after death. Form of decreasing term assurance because the sum assured decreases the longer you survive. Used for low cost family protection. Good for young family’s (Young families typically have the highest protection needs but lowest disposable income when looking at the different life stages). Terms typically run until children reach 18 (ie independence)
Convertible: Allows policyholder to convert policy into a more permanent policy, whole of life or an endowment policy, without the need of health evidence.(Hence, it’s a form of guaranteed insurability. Good for those concerned with future underwriting decisions.
Renewable: Allows the policyholder to renew the policy at the end of its original term without any health evidence. (hence It’s a form of guaranteed insurability). Good for those with concerns about future underwriting decisions.
Tell me about Endowments:
Tell me whole of life assurance:
ENDOWMENTS: Combines savings/investments (where a lump sum is paid at the end of the term) with life assurance (where a sum assured is paid out if death occurs within the term)
Historically, endowments were often used to repay interest-only mortgages
WHOLE OF LIFE ASSURANCE: Whilst term assurances only pay out if the ‘insured event’ occurs during the term of the policy, whole of life policies provide a pre-agreed sum assured with no end date. (ie, it will pay out eventually as long as you maintain premiums)
Tell me about whole of life assurance:
Costs tend to be higher than term assurance for the same level of cover, as the plan has no set term.
The policy is guaranteed to pay out at some point and can provide some investment as well as life cover.
Possible to pay higher premiums, in order to include critical illness cover.
The policies can be non-profit, with-profit, or unit-linked.
Policies with an investment element tend to use the customer’s premiums to buy investments, then cash some of them in, to pay for mortality risk and other costs.
Customers can opt for a type of policy called a ‘flexible whole of life policy’, commonly known as a universal or unit-linked whole of life plan, where:
The individual can choose the life cover amount from a range, between a minimum and a maximum amount, depending on their needs. The level of cover can be changed throughout the policy term.
This allows them, for example, to opt for higher cover if protection needs are paramount (maximum cover), or a higher investment element if this is more important (standard cover).
Other features are available to help tailor cover to changing needs, such as ‘special-events’ options, which allow cover to be increased within set limits in the event of major life events.
WOL policies are often used to pay for funeral expenses and inheritance tax planning.
Critical illness can be added onto most whole of life and term assurance policies?
True or false?
True
What is mortality risk?
What is mobility risk?
What is mortality risk? Risk of death
What is mobility risk? Risk of illness
Sickness and health policies such as income Protection Insurance, Critical Illness Cover etc can have reviewable premiums or guaranteed premiums. Tell me the difference between the two
Premiums can be guaranteed or reviewable.
Guaranteed premiums are higher from the start, but less likely to increase during the policy’s life, whereas reviewable premiums are cheaper to start with, but very likely to increase after the first policy review.
Tell me about income protection insurance:
Specifically, What it does, it is long term or short term? can insurers cancel the policy?
Provides income if individual is unable to work, after a specified amount of time (the deferred period)
Shorter deferred period = more expensive
It is a long term policy, because benefits are paid after the deferral period until the earlier of: return to work, policy expiring, or death.
Benefits have an upper limit, for example 60 or 70% of earnings; this is so the policy holder is encouraged to go back to work. Benefits are dependent on age, health, occupation etc (NOTE, other policies like PAS or ASU are not because they tend to pay far less benefits due to being short term polices)
This policy is known as ‘Permanent Health Insurance’ because insurers cannot cancel once accepted (as long as premiums are maintained)..The insurer cannot cancel the policy due to multiple claims
Tell me about Personal Accident & Sickness (PAS) protection
Tell me about its benefits
It is classed as ‘annual contract’. Why is this and why does this contrast with IPI?
It is typically a rider benefit. What does this mean?
Provides income if your unable to work due to accident or sickness
Like ASU, it is short term and therefore a cheaper version of IPI
benefits are paid for 12months or 24 months
Benefits are not dependent on age, occupation etc. (With IPI these factors do change benefit amount. This is because IPI typically pays far more benefits since it’s a long term policy)
They are classed as ‘annual contract’ because they can be cancelled by insurers. This contrasts to IPI which is classed as ‘Permanent Health Insurance’ because insurers cannot cancel once accepted (as long as premiums are maintained).
These policies are typically a rider benefit for buildings insurance, contents insurance, travel
Tell me about Accident, Sickness & Unemployment cover (ASU)
Tell me about its benefits, what it does, and what type of insurance it is classed as (annual contract or permanent health insurance)
Provides income if your unable to work due to sickness, an accident or redundancy
Like PAS it is a short term and therefore cheaper version of IPI
Benefits are paid for 12months or 24months
Unlike IPI and similar to PAS, Benefits and premiums are not dependent on age, heath, occupation
Unlike IPI which is classed as ‘Permanent Health Insurance’ and the same as PAS, it is classed as ‘annual contract’ (the insurer can cancel the policy
Tell me about Critical Illness Cover:
What does it do? Can it be a standalone policy or does it have to be a rider benefit? Does it have any investment value? What is the survival period and when can ‘accelerated’ claims be allowed?
Pays a pre-determined lump sum on diagnosis of a specified serious illness, permanent total disability or terminal illness
No investment value
The insured often need to survive after diagnosis for a certain time period for a claim to be valid. Called the ‘Survival Period’ ( often between 14-30days). IE, being diagnosed with terminal cancer and dying 6 days later will be an invalid claim. BECAUSE OF THIS IT IS OFTEN ADDED TO TERM ASSURANCE & WHOLE OF LIFE POLICIES meaning an ‘accelerated claim’ can be made meaning that dying 6 days after diagnosis of cancer or dying instantly of a heart WOULD lead to a claim
It can be taken as a standalone policy
What is Private Medical Insurance (PMI)?
Gives people the option to private medical insurance
For acute, short term medical conditions (ie, heart attacks, strokes etc) . Not for conditions that require long term, regular treatment
NOTE: Acute conditions are ones with sudden onset or injury requiring immediate medical attention. E.g, heart attacks, strokes etc
Usually excludes dental care, routine health checks, accident & emergencies and PRE-EXISITING CONDITIONS
PRE EXISITING CONDITIONS NOT COVERED
It can be issued with a moratorium which means any conditions suffered in the last 5 years will be will be excluded from cover for the first 2 years (READ UP ON THIS MORE)
What is Long-Term Care (LTC) insurance?
Pays toward the long term care of individuals (therefore most commonly used by elderly, but note its not exclusive to older people!)
Two types of cover available:
Immediate Care:
Where the policy is taken out when the treatment is requirement. Paid by lump sum where the money is invested and the resulting income is used to fund the care costs
Pre-funded: Similar to most other types of insurance. Bought for just incase needed. This product is highly regulated
What is Payment Protection Insurance (PPI)?
PPI provides protection for the client from an inability to pay back their loan because of accident, sickness and, in some cases, unemployment. Therefore, they are often packaged with short-term loans.
Premiums must be paid monthly.
The benefit payable is equal to the loan repayments, and will continue to be paid until the assured returns to work.
Benefits usually payable for a maximum of two years
What is Mortgage Payment Protection Insurance (MPPI)
Similar to PPI but they cover mortgages.
If you are unable to work due to accident, sickness and, in some cases, unemployment, then your mortgage payment will be covered.
Often ancillary costs, such as insurance and endowment premiums, are also protected
Where it differs to PPI. Certain minimum standards apply, such as; the deferred period is 30 and 180 days, and cover must be for at least 12 months in duration.
Likewise with PPI the maximum payment period is two years so this policy type provides short-term cover only.
Policies can be cancelled by the provider with a minimum 90 days’ notice, or amended with 30 days’ notice.
What is the difference between ‘investing’ and ‘saving’?
The term ‘saving’ is broadly aligned to regular contributions, into either cash-based or investment-based products, with a view to building wealth out of income.
‘Investing’, on the other hand, relates to the placement of a lump sum of money, with a view to this either growing in value or providing additional income
What is a customer’s risk profile?
This is the level of risk customers are prepared to take with their savings and investments.
As well as ‘level of comfort with volatile markets’, this will include elements such as; How much are they prepared to potentially lose? How could their financial plans cope with any losses?
Different customers have different risk profiles.
An individual’s profile can also vary across different need areas. For example, a customer may be ultra-cautious with their mortgage repayments but prepared to take more of a gamble with their savings and investment plans.
‘Time horizon’ is a very important aspect to account of when recommending investment products to clients.
Tell me about this
Literally what timescales is the client happy with. ie, when are the funds will be needed by?
3 time frames:
Short term (up to 5 years)
Medium term (5-15years)
Long (15years +) -