Chapter 19 Book 3 Communication

Question 1

Written, communication

Answer 1

Advantages are the record in written form is provided for easy reference in the future written content can be proofread and edited before delivery takes more time to select appropriate word in which reduces the possibility of misinterpretation
Writing tips include a subject line where possible be clear by keeping the message plain and simple always proofread be precise, accurate, and Direct and never use Rude language

Question 2

Verbal communication

Answer 2

A key component of verbal communication is listening. Advantages of verbal communication are less time to deliver and less prep time can be delivered to a large group or one on one immediate feedback and clarification preferred method an emergency situation.
Tips to consider clarity you simple plan words to help others understand
Stay focused, do not ramble
Courage participation don’t dominate conversation
Encourage engagement, which is good listening skills
Be consistent with the story communicate send message to all recipient
Be sincere, be honest,
Be nice