Chapter 16 - People and projects

Question 1

Stakeholder mgmt

Answer 1

Identify at the beginning

Conflict resolution by: negotiation, mediation (assisted nego.), partnering, compromise

Question 2

PM skills

Answer 2

Negotiation
Planning and controlling
Technical awareness
People skills
Financial awareness
Problem solving
Communication
Change mgmt
Delegation
Leadership

Question 3

Life cycle of PM teams

Answer 3

Forming
Storming
Norming
Performing
Dorming

Question 4

PM Structure

Answer 4

Matrix: function vs projects - series of different, complex, costly projects requiring different functional resources

Brings

• expertise, direct contact, develops, lateral
• unclear responsibilities, clash of priors, difficult performance assessment across functions, confusing

Question 5

Stakeholder hierarchy of projects

Answer 5

Sponsor - resource owner
Owner - for whom the project is carried out (steering committee)
Customer - end user
Manager - responsible for Proj output
Team - achieving tasks

Project steering committee: oversight. High level decisions
Project champion: advocate for project cause

Project sponsor, customer and owner might be 1 person