Chapter 16 Lesson 3 Vocab/Coaches Corner

Question 1

Reflective Listening

Answer 1

Listening that clarifies and expresses an understanding of a person’s own experiences and goals.

Question 2

Fundamental Attribution Error

Answer 2

When a person’s behavior is attributed to “the way they are” rather than to external factors.

Unconditional Positive Regard

Question 3

Unconditional Positive Regard

Answer 3

The support of a client regardless of what they say or do – it is the belief that the client is trying their best despite perceived destructive behaviors.

Question 4

Self-Efficacy

Answer 4

A person’s confidence that they can successfully execute behaviors required to produce outcomes.

Question 5

Affirmation

Answer 5

A positive statement about a client’s character that acknowledges their efforts.

Question 6

Try This 1

Answer 6

If a client has decided that a new behavior sounds like something they want to try, ask them how confident they are on a scale of 0 to 10 with 0 representing not-at-all confident and 10 representing extreme confidence. If the client picks a low number such as 3, ask them why they are at a 3and not a 1or 2. The coach may also ask a client what it would take to get them to attain a 4 or a 5. This will encourage the client to talk about why they do have confidence.

Question 7

Coach’s Corner

Answer 7

Coaches can enhance self-efficacy for goal achievement and for specific behaviors that will lead to goal achievement by decreasing the difficulty of the task. For example, a client may have low self-efficacy for eating vegetables with every meal, but they believe they can start with having one meal per day with vegetables. In this instance, the coach offers a less-challenging option that the client can succeed at and, thus, provide mastery experience.

Question 8

Coach’s Corner 2

Answer 8

Reflective listening involves suspending the self and self-interest and being thoroughly immersed in what the client is saying. Coaches should think about their body language, too. Coaches are giving their client complete and undivided attention. After the client has expressed themselves, the coach may respond. A well-placed reflective statement can encourage a client to divulge more information that may be helpful in the change process. Reflective listening may have a certain format that includes (but is not limited to) starting with the following phrases:

“It sounds like…”
“You feel like…”
“You want to do this but at the same time…”
“Tell me more…”