Chapter 15 Lesson 3 Vocab/Coaches Corner

Question 1

Rapport

Answer 1

A relationship based on mutual understanding and trust.

Question 2

Client-Centered

Answer 2

Coaching approach in which clients are understood and program development is based on client needs and preferences.

Question 3

Empathy

Answer 3

The ability to identify with another person’s feelings, attitudes, or thoughts.

Question 4

Critical

Answer 4

Due to the personal nature of work as a Nutrition Coach, it is likely clients will become quite comfortable around the coach. This can manifest in clients sharing personal information or wanting to forge a more personal relationship. A client’s vulnerability should be respected while still maintaining professional behaviors and setting responsible boundaries. Professional boundaries are often located within codes of conduct or employee handbooks and usually reflect guidelines for appropriate conversation and physical interaction.

Question 5

Coach’s Corner

Answer 5

Pay attention to all cues from your clients. If they are being quiet or short-tempered, complaining (even mildly) about program components, or even just not appearing to be having fun, take a few minutes for small talk to continue to build the relationship and trust. If someone is struggling, only talking about the program may push them away even more. It takes some people longer than others to be on board so take the time and make the effort to build the relationship first.

Question 6

Coach’s Corner

Answer 6

There are many ways to work on building empathy but a great tool is to get out of your usual routine and try something new and challenging. Taking on a new and difficult task will build humility and understanding and will encourage you meet new people who are also taking on a challenge. These experiences will create a natural development of empathy, especially for those starting a new program.