Chapter 16 Flashcards
6 forces that stimulate change
nature of the workforce technology economic shocks competition social trends world politics
5 reasons why individuals are resistant to change
habit security economic factors fear of the unknown selective information processing
5 reasons why organizational structures resist change
structural inertia limited focus on change group inertia threat to expertise threats to established power relationships and resource allocations
Kotter’s 8 step plan
create urgency
form coalition
create new vision
communicate the vision
empower others
reward wins
consolidate improvements
reinforce the change
organizational development
a collection of planned change interventions that seek to improve organizational effectiveness and employee well being
organizational development is based on …. values
humanistic democratic
5 values of organizational development (TRPPC)
respect for people trust and support power equalization confrontation participation
OD interventions (SPITA)
survey feedback process consultation intergroup development team building appreciative inquiry
Sources of innovation (3)
structure
culture
human resources
How to manage personal stress
physical activity
time management
counseling
How to manage organization Stress
employee selection
goal setting programs
organizational communication
job redesign
