Chapter 12

Question 1

power

Answer 1

the capacity one person has over the other person to get them to do what they want

Question 2

main factor of power

Answer 2

dependency

Question 3

power leadership is…

Answer 3

upward and lateral

Question 4

power is used to…

Answer 4

accomplish a goal

Question 5

leadership is used for…

Answer 5

goal achievement

Question 6

leadership goes

Answer 6

downward

Question 7

Formal Power

Answer 7

based on organization position

Question 8

coercive power

Answer 8

depends on fear of negative results for failing to comply

Question 9

reward power

Answer 9

people comply because it produces positive benefits

Question 10

legitimate power

Answer 10

formal groups/organizations formal authority to control and use organization resources based on structural position in organization

Question 11

3 formal powers

Answer 11

coercive
reward
legitimate

Question 12

personal power

Answer 12

comes form individualistic characteristics are expertise, respect, and admiration.

Question 13

expert power

Answer 13

influence wielded by expertise

Question 14

referent power

Answer 14

based on id w/ a person who has desirable resources/personal traits. comes from admiration and desire to be like that person.

Question 15

3 most important power tactics

Answer 15

rational persuasion
inspiration appeals
consultation

Question 16

Rational Persuasion

Answer 16

presenting logical arguments and factual evidence to demonstrate a request is reasonable

Question 17

Inspirational Appeals

Answer 17

developing emotional commitment by appealing to a target’s values, needs, hope, and aspirations

Question 18

consultation

Answer 18

increasing the target’s support by involving him or her in deciding how you will accomplish your plan.

Question 19

Political Skills

Answer 19

ability to influence others to enhance your own objectives

Question 20

Politics

Answer 20

employees of an organization to convert power into action

Question 21

organizational politics

Answer 21

power to affect decision making in an org. or on self-serving/organizationally unsanctioned behaviors.

Question 22

Political Behavior

Answer 22

activities not requires as part of an individuals formal role but influences, or attempts to influence, the distribution of advantages/disadvantages within the org.

Question 23

legitimate power behavior

Answer 23

normal everyday politics

Question 24

illegitimate political behavior

Answer 24

violates the implied rules of the game.

Question 25

politicking

Answer 25

people use what ever influences they can to taint the facts to support their goals and interests.

Question 26

zero-sum approach

Answer 26

the reward "pie" is fixed. any gain one person achieves, has to come at the expense of another person.

Question 27

Impression management

Answer 27

process where individuals attempt to control the impressions of others. (interviews and performance evaluations)

Question 28

3 question that define ethical political behavior

Answer 28

1. what is the utility of engaging the behavior? 2. does the utility balance out any harm done by the action? 3. does the action conform to standards of equity and justice?

Question 29

over conforming

Answer 29

strictly interpreting your responsibility by saying things like " the rules clearly state.." or "this is how we've always done it"

Question 30

buck passing

Answer 30

transferring responsibility for the execution of a task or decision to someone else

Question 31

playing dumb

Answer 31

avoiding an unwanted task by falsely pleading ignorance or inability

Question 32

stretching

Answer 32

prolonging a task that one person pears ot be occupied

Question 33

stalling

Answer 33

appearing to be more or less supportive publicily while doing little or nothing privately.

Question 34

buffering

Answer 34

this is a nice way to refer to covering your rear. it describes the practice of rigorously documenting actively to project and image of competence and thoroughness

Question 35

playing safe

Answer 35

evading situations that may reflect unfavorably. it includes taking only projects with high probability of success, having risky decisions approved by superiors qualifying expressions of judgement, and taking neutral positions in conflicts

Question 36

justifying

Answer 36

developing explanations that lessons one's responsibility for negative outcome and or apologizing to demonstrate remorse, or both

Question 37

scapegoating

Answer 37

placing the blame for negative outcome on external factors that are not entirely blameworthy

Question 38

misrepresenting

Answer 38

manipulation of information by distortion, embellishment, deception, selective presentation, or obfuscation

Question 39

prevention

Answer 39

trying to prevent a threatening change from occurring

Question 40

self-protection

Answer 40

acting in ways to protect ones self interest during change by guarding information or other resources.