Chapter 13 Flashcards
conflict
when one party perceives another party has negatively effected something the party cares about
view of conflict
transactional
interactionist
managed
transactional view
conflict should be avoided at all costs, it is always dysfunctional.
interactionist view
conflict can be a positive force, some conflict is necessary to be effective.
3 types of conflict
task (low to moderate)
relationship (dysfunctional)
process (low)
managed view
recognizes with the problems of creating conflict. it is inevitable, find conflict solutions
Conflict process (PCIBO)
potential opposition / incompatibility cognition / personalization (where conflict becomes defined) intentions behaviors outcomes
perceived conflict
its not necessarily personalized. A party may be aware but not effected.
felt conflict
emotions are added
intentions
intervene between people’s perceptions and emotions and their overt behavior. decisions to act in a certain way
2 intention dimensions
cooperativeness
assertiveness
5 conflict handing intentions
compromising competing collaborating avoiding accommodating
behavior
where conflict becomes visible
2 bargaining strategies
disruptive
integrative
disruptive bargaining
seeks to divide up a fixed amount of resources and often create a win lose situation. zero sum approach.
Integrative bargaining
seeks one or more settlements that create a win win situation for all parties.
negotiation process
preparation / planning def. of ground rules classification / justification bargaining and problem solving closure and implementation
The U.S uses what kind of tactics with conflict?
competing
China uses what conflict tactics
compromising and avoiding, integration.
