Chapter 15 Flashcards
Organizational Culture
refers to a system of shared meaning held by members that distinguishes the organization from other organizations
7 characteristics of organizational culture
People orientation Outcome orientation Stability Team orientation Aggressiveness Attention to detail Innovation and risk taking
People Orientation
the degree to which management decisions take into consideration the effect of outcomes on people within the organization
Outcome Orientation
the degree to which management focuses on results or outcomes rather than the techniques and processes used to achieve them.
Stability
the degree to which organizational activities emphasize maintaining the status quo in contrast to growth
Team orientation
the degree to which a work activities are organized around teams rather than individuals
Aggressiveness
the degree to which people are aggressive and competitive rather than easy going
Attention to Detail
the degree to which employees are expected to exhibit precision, analysis, and attention to detail
Innovation/ risk taking
the degree to which employees are encouraged to be innovative and take risks.
Organizational Cultures is concerned with how employees….
perceive an organization’s culture, not whether or not they like it (Descriptive)
Cultures 5 basic functions
defines boundaries conveys a sense of identity generates commitment beyond oneself enhances social stability sense-making and control mechnism
Barriers of culture
change, diversity, acquisitions and mergers
ultimate source of an organization’s culture is its…
founders
founders create culture in 3 ways
- hiring and keeping those who think and feel the same way
- indoctrinating and socializing those employees to their way of thinking and feeling
- acting as a role model and encouraging employees to identify with them
3 ways of keeping a culture alive
selection
top management
Socialization
3 stages of socialization
pre-arrival
encounter
metamorphosis
pre-arrival stage of socialization
initial knowledge about the organization and own unique ideas
Encounter stage of socialization
exposed to the organization.confronts the possibility that expectations about the job may differ than reality
Metamorphosis
member changed to fit within the organization.
4 ways to learn about cultures
stories
rituals
language
material symbols
Positive Organizational Culture
emphasizes building on employee strengths and rewards more than it punishes, and emphasizes individual vitality and growth
positive cultures emphasizes (3)
building on employee strengths
rewarding more than punishing
emphasizing vitality and growth of the employee
