Chapter 16

Question 1

One of the fundamental forces that keep an organization heading in the right direction is blank

Answer 1

Control

Question 2

With market control, the activities of an organization are regulated through the use of

Answer 2

Pricing mechanisms and economic information

Question 3

Ryan is preparing a budget that shows the companies expected sales receipts and expenditures for the year, a projection of how much the cash will be available each month, and the extent of outside financing of the company might need. This is a blank budget

Answer 3

This is a sales budget

Question 4

Control that focuses on the use of information about previous results to correct deviations from the acceptable standard is referred to as blank control

Answer 4

Feedback control

Question 5

Carla had to buy a lot of equipment to open her beauty salon. She bought most of it on credit. The amount of money that she owes on her creditors is called

Answer 5

Liabilities

Question 6

A balanced scorecard is a control system combining four sets of performance measures financial, customer says faction, business processes, and blank

Answer 6

Learning and growth

Question 7

Which of the following conditions must be true for clan control to be effective

Answer 7

Managers create a culture that encourages correct behavior

Question 8

A chain of restaurants that features game rooms for children believe that the company’s.employees sure the corporate goals of service quality and value and good clean fun this is an example of what control

Answer 8

Clan control

Question 9

How does clan control differ from bureaucratic control and market control

Answer 9

Clan control does not assume that the interest of the organization and individuals naturally diverge

Question 10

Before you can measure performance, what must you do

Answer 10

Set performance standards

Question 11

According to the principle of exception, which deviations from the expected standard require corrective action

Answer 11

Only most significant deviations

Question 12

After Glenn’s restaurant opened, she spent the first two weeks closely correcting any flaws found in the way the business operated this is an example of blank control

Answer 12

Feed forward

Question 13

Which of the following statements about the six Sigma approach the quality is true

Answer 13

It focuses on eliminating defects in the process

Question 14

Jill’s company relies on rolls, as set forth in the employee handbook, that Dority of managers, and regular employee reviews to guy performance. Jillian’s company uses blank control

Answer 14

Bureaucratic