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BusBis > Chapter 15: Managing Global Systems > Flashcards

Chapter 15: Managing Global Systems Flashcards

1
Q

Factors Driving internationalization of business

A
  • glocal economics and global world order driven by advanced networks
  • growth of international trade
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2
Q

Developing an International IS architecture

A

basic IS required to coordinate worldwide trade to other activities
- understand global env
- business drivers
- inhibitors creating management challenges

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3
Q

business drivers for global competition

A

force in environment that businesses msut respond and that influences direction of buiness

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4
Q

organization structure

A

division of labor, proudction, actt, mkt etc

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5
Q

management issue

A
  • competitng priorities
    buss process design
    locas vs internation
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6
Q

business drivers

A

WHITEBOARD

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7
Q

Particularism

A

making judgerment and acting based on narrow or personal characteristics
- reject concept of shared global culture
- reject penetration of domestion markets by foreign goods

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8
Q

Business Challenges

A
  • particularism
  • different cultures, political regimes
  • transborder data flo
  • language
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9
Q

state of the art

A

most companies have inherited patchwork systems
- based on outdated systems
face powerful competitive challenges in from int. firms
Difficulties in building appropriate international architectures

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10
Q

Difficulties in building appropriate international architechtures

A
  • planning a system appropriate to firm’s global strategy
  • structureing org of system and business units
  • solving implementation issues
  • choosing right technical platform
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11
Q

Main global strategties

A
  • domestic exporter
  • multinational expporter
  • franchiser transation
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12
Q

Organizational Structure

A
  • centralized: in home country
  • decentralized: local foreign units
  • coordinated: all units participate as equals
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13
Q

Doemstic Exporter

A
  • heavy centralization of corporate activities in home of company origin
  • International sales can be dispersed using agency agreements
  • capital equipment manufacturers
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14
Q

Multinational

A

concentrates financial management and control out of a central home base while decentralizing production, sales and marketing
- products and services on sale in diff. countries, adapt to suit local market

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15
Q

Franchiser

A

product is created, designed, finance, inially proudced in home country, but for product specific reasons, relies healvity on foreign personal for further production, marketing, and HR.
- “produced” reasonably close to area of consumption
need extensive coordination and dispersal

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16
Q

Transnational

A

truly global (no national HQ, values in global fashion); optimizing sources of supply and demand and local comept. adv
- strong central mgmt core of decision making considerable dispersal of power financial muscle throughout global divisions

17
Q

systems

A

conception and alilgnment with the strategicc business plan, systems development, ongoing operation, and maintenence

18
Q

4 Main Types of Systems Configuration

A

1) centralized
2) duplicated
3) decentralized
4) networked

19
Q

Centralizedd

A

systems development and operation occur totally at domestic home base

20
Q

duplicated

A

development occurs at home base but operations are handed over to autonomous units in foreign locations

21
Q

decentralized

A

each foreign unit designs own solutions and system

22
Q

Networked

A

development and operations occur in coordinated fashion across all untis

23
Q

Reorganizing the business

A

1) organize value adding activities, comp. advantage
2) develop and operate systems unit at each level of corporate activity
3) establish world HQ

24
Q

Management Challenges in Developing Global systems

A
  • agreeing on common user requirements
  • introducing changes in business process
  • coordination applications development and software releases
  • encouraging local users to support global systems
25
Q

Traditional Multinational consumer

A

hgood company based in us and operating in Europe would like to expand to asia

25
Q

Disorganized on a global scale

A
  • traditional multinational consumer
  • world HQ + strategic mgmt in US
  • separate regional, national production, and mkting center
  • foreign divisions have separate IT systems
  • email capatibl
25
Q

Global Systems Strategy

A
  • share only core systems (support functionality (support functionality critical to firm)
  • particularly coordinate systems that share some mey elements
  • peripheral systems
  • need to start local requirements early
26
Q

identify core systems to coordinate centrally

A
  • dincncial and policial costs of implemention transnational system are high
    =- keep to minimum
  • dividing off small groups of critical system, divide opposition
26
Q

define core business processes

A
  • create a short list of critical core business process
  • centers of excellence for the processes (identify areas of company that stands out)
  • rank order
26
Q

Cooptation

A

bringing the opposition into design and implementation process without giving up control over the direction and nature of change

26
Q

incremental Approach

A

piecemeal, fail for lack of visibility, lack of power

27
Q

Grand Design Approach

A

try to do everything at once
- poor performance

27
Q

Evolutionary Appraoch

A

one slice at a time, precise and clear vision of capabilities

27
Q

Make the Benefits clear

A
  • superior managment and coordingation
  • vast improvement in production, operation, and supply distribution
  • global systems = global customers and global mkt
  • optimize corporate funds over large capital base
27
Q

Implementation

A
  • agree on common user requirements
  • introducing changes in business processes
  • coordinating application development
  • coordinating software released
  • encouraging local users to support global systems
  • computing platforms and system int.
  • connectivity
28
Q
  • agree on common user requirements
A

short list of core bus processes
develop common language and aspecs

29
Q

software

A

integrating new system with old
human inteface design issues, langauges

30
Q

software localization

A

converting software to operate in lange

BusBis (9 decks)

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