Chapter 14 Flashcards

1
Q

CONFLICT

A

a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.

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2
Q

INTERACTIONIST VIEW OF CONFLICT

A

the belief that conflict is not only a positive force in a group but also an absolute necessity for a group to perform effectively

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3
Q

FUNCTIONAL CONFLICT

A

conflict that supports the goals of the group and improves the performance.

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4
Q

DYSFUNCTIONAL CONFLICT

A

conflict that hinders group performance

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5
Q

PROCESS CONFLICT

A

conflict over how the work gets done.

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6
Q

COMPETING

A

a desire to satisfy one’s interests, regardless of the impact on the other party to the conflict.

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7
Q

COLLABORATING

A

a situation in which the parties to a conflict each desire to satisfy fully the concerns of all parties.

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8
Q

AVOIDING

A

the desire to withdraw from or suppress a conflict

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9
Q

ACCOMMODATING

A

the willingness of one party in a conflict to place the opponent’s interests above his or her own

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10
Q

COMPROMISING

A

a solution in which each party to a conflict is willing to give up something.

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11
Q

TRADITIONAL VIEW OF CONFLICT

A

assumed conflict was bad and had to be avoided

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12
Q

INTERACTIONIST THEORY OFCONFLICT

A

a harmonious, peaceful, tranquil, cooperative group is prone to becoming static, apathetic, and unresponsive to needs for change and innovation so conflict is started when necessary

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13
Q

TASK CONFLICT

A

relates to the content and goals of the work (good conflict)

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14
Q

RELATIONSHIP CONFLICT

A

focuses on interpersonal relationships (bad conflict)

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15
Q

PROCESS CONFLICT

A

relates to how the work gets done (good conflict)

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16
Q

RESOLUTION FOCUSED CONFLICT

A

managing the whole context in which conflict occurs, both before and after the behavioral stage of conflict occurs