Chapter 10

Question 1

WORK GROUP

Answer 1

a group that interacts primarily to share information and to make decisions to help each group member to perform within his or her area of responsibility.

Question 2

WORK TEAM

Answer 2

a group whose individual efforts result in performance that is greater than the sum of the individual inputs.

Question 3

SELF-MANAGED WORK TEAMS

Answer 3

groups of 10-15 people who take on responsibilities of their former supervisors.

Question 4

CROSS-FUNCITONAL TEAMS

Answer 4

employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task.

Question 5

MULTITEAM SYSTEMS

Answer 5

systems in which different teams need to coordinate their efforts to produce a desired outcome.

Question 6

ORGANIZATIONAL DEMOGRAPHY

Answer 6

the degree to which members of a work unit share a common demographic attribute such as age, sex, age and the impact of this attribute on turnover.`

Question 7

VIRTUAL TEAMS

Answer 7

teams that use computer technology to tie together physically dispersed member in order to achieve a common goal

Question 8

MULITITEAM SYSTEMS

Answer 8

a collection of two or more interdependent teams that share a superordinate goal; a team of teams

Question 9

CREATING FUNCTIONAL TEAMS

Answer 9

context, composition, process, hiring

Question 10

CONTEXT

Answer 10

resources, leadership, trust, and performance evaluations

Question 11

COMPOSITION

Answer 11

abilities of members, personality, roles, diversity, size flexibility, preferences

Question 12

PROCESS

Answer 12

common plans, goals, efficacy, mental models, conflict, social loafing

Question 13

HIRING

Answer 13

selecting team players

Question 14

TRAINING

Answer 14

creating team players

Question 15

REWARDING

Answer 15

have incentives to be a team player

Question 16

CHARACTERISTICS OF EFFECTIVE TEAMS

Answer 16

organizational demography- the degree to which members share a common demographic attribute (sex, age, race, education, length of service) and the impact of this attribute on turnover

Question 17

KEY ROLES OF TEAMS

Answer 17

linker, creator, promoter, assessor, organizer, producer, controller, maintainer, advisor

Question 18

LINKER

Answer 18

coordinates and integrates

Question 19

CREATOR

Answer 19

initiates creative ideas

Question 20

PROMOTER

Answer 20

champions ideas after they’re initiated

Question 21

ASSESSOR

Answer 21

offers insightful analysis of options

Question 22

ORGANIZER

Answer 22

provides structure

Question 23

PRODUCER

Answer 23

provides direction and follow through

Question 24

CONTROLLER

Answer 24

examines details and enforces rules

Question 25

MAINTAINER

Answer 25

fights external battles

Question 26

ADVISOR

Answer 26

encourages the search for more information

Question 27

TEAM EFFICACY

Answer 27

a team’s collective belief that they can succeed in their tasks

Question 28

TEAM IDENTITY

Answer 28

a team member’s affinity for and sense of belongness to his or her team

Question 29

TEAM COHESION

Answer 29

when team members are emotionally attached to one another and motivated toward the team because of that attachment. This is strong predictor of perfromance

Question 30

MENTAL MODELS

Answer 30

team members’ knowledge and beliefs about how the work gets done by the team