Chapter 10 Flashcards
WORK GROUP
a group that interacts primarily to share information and to make decisions to help each group member to perform within his or her area of responsibility.
WORK TEAM
a group whose individual efforts result in performance that is greater than the sum of the individual inputs.
SELF-MANAGED WORK TEAMS
groups of 10-15 people who take on responsibilities of their former supervisors.
CROSS-FUNCITONAL TEAMS
employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task.
MULTITEAM SYSTEMS
systems in which different teams need to coordinate their efforts to produce a desired outcome.
ORGANIZATIONAL DEMOGRAPHY
the degree to which members of a work unit share a common demographic attribute such as age, sex, age and the impact of this attribute on turnover.`
VIRTUAL TEAMS
teams that use computer technology to tie together physically dispersed member in order to achieve a common goal
MULITITEAM SYSTEMS
a collection of two or more interdependent teams that share a superordinate goal; a team of teams
CREATING FUNCTIONAL TEAMS
context, composition, process, hiring
CONTEXT
resources, leadership, trust, and performance evaluations
COMPOSITION
abilities of members, personality, roles, diversity, size flexibility, preferences
PROCESS
common plans, goals, efficacy, mental models, conflict, social loafing
HIRING
selecting team players
TRAINING
creating team players
REWARDING
have incentives to be a team player
CHARACTERISTICS OF EFFECTIVE TEAMS
organizational demography- the degree to which members share a common demographic attribute (sex, age, race, education, length of service) and the impact of this attribute on turnover
KEY ROLES OF TEAMS
linker, creator, promoter, assessor, organizer, producer, controller, maintainer, advisor
LINKER
coordinates and integrates
CREATOR
initiates creative ideas
PROMOTER
champions ideas after they’re initiated
ASSESSOR
offers insightful analysis of options
ORGANIZER
provides structure
PRODUCER
provides direction and follow through
CONTROLLER
examines details and enforces rules
MAINTAINER
fights external battles
ADVISOR
encourages the search for more information
TEAM EFFICACY
a team’s collective belief that they can succeed in their tasks
TEAM IDENTITY
a team member’s affinity for and sense of belongness to his or her team
TEAM COHESION
when team members are emotionally attached to one another and motivated toward the team because of that attachment. This is strong predictor of perfromance
MENTAL MODELS
team members’ knowledge and beliefs about how the work gets done by the team
