Chapter 13- Stakeholder Management Flashcards
Identifies stakeholders
Process of identifying the people, groups, or organizations that court impact or be impacted by a decision, activity or outcome of the project, analysing and documenting relevant information regarding their interests, involvement, interdependencies, influence and potential impact on project success.
Identifies stakeholders ITTO
INPUTS Project charter Procurement documents Enterprise environmental factors Organisational process assets
TT
Stakeholder analysis
Experts judgment
Meetings
OUTPUTS
Stakeholder register
Stakeholder analysis
Technique of systematically gathering and analysing quantitative and qualitative information to determine whose interest should be taken into account throughout the project. It identifies the interests, expectations, and influence of all the stakeholders and relates them to the purpose of the project.
Classification models for stakeholder analysis
Power/ Influence grid
Power/Interest grid
Influence/Impact grid
Salience model
Salience model
Describing classes of stakeholders based on their power, urgency and legitimacy
Stakeholder register
includes identification information (who), assessment information (requirements/expectations), stakeholder classification ( internal/external).
Plan stakeholder management
Process of developing appropriate management strategies to effectively engage stakeholders throughout the project lifecycle, based on the analysis of their needs, Interests, and potential impact on project success. Key benefit it provides a clear, actionable plan to interact with project stakeholders to support the project’s interest
Plan stakeholder management ITTO
INPUTS Project management plan Stakeholder register Enterprise environmental factors Organisational process assets
TT
Experts judgment
Meetings
Analytical techniques
OUTPUTS
Stakeholder management plan
Project document updates
Engagement levels of stakeholders
Unaware Resistant- resistant to change Neutral Supportive- of change Leading
Stakeholder management plan
Identifies the management strategies required to effectively engaged stakeholders.
Manage stakeholder engagement
Process of communicating and working with stakeholders to meet their needs/expectations, address issues as they occur, and foster appropriate stakeholder engagement in project activities throughout the project lifecycle. The key benefit it allows the project manager to increase support and minimizing resistance from stakeholders, significantly increasing the chances to achieve the project success.
Manage stakeholder engagement ITTO
INPUTS Stakeholder management plan Communications management plan Change log Organisational process assets
TT
Communication methods
Interpersonal skills
Management skills
OUTPUTS Issue log Change requests Project management plan updates Project documents updates Organisational process assets updates
Control stakeholder engagement
process of monitoring overall project stakeholder relationships and adjusting strategies and plants for engaging stakeholders. Key benefit is it will maintain or increase the efficiency and effectiveness of stakeholder engagement activities as the project involves and its environment changes.
Control stakeholder engagement ITTO
INPUTS Project management plan Issue log Work performance data Projects documents
TT
Information Management systems
Experts judgment
Meetings
OUTPUTS Work performance information Change requests Project management plan updates Project documents update Organisational process assets updates
