Chapter 10- Project Communications Management Flashcards

1
Q

Plan communications management

A

That process of developing an appropriate approach and plan for project communications based on stakeholder’s information needs and requirements, and available organisational asset. The key benefit all of this process is that it identifies and documents the approach to communicate most effectively and efficiently with stakeholders.

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2
Q

Plan communications management ITTO

A
Inputs:
Project management plan
Stakeholder register
Enterprise environmental factors
Organisational process assets
TT
Communication requirements analysis
Communication technology
Communication models
Communication methods
Meetings

Outputs
Communications management plan
Project documents updates

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3
Q

Communication Requirements analysis

A

Determines the information needs of the stakeholders.

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4
Q

Formula for communication channels

A

N(N-1)/2

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5
Q

Communication technology ( describe factors that can affect the choice of communication technology method)

A
Urgency of the need for communication
Availability of technology
Ease of use
Project Environment
Sensitivity and confidentiality of the information
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6
Q

Communication Models

A
Used to facilitate communications and the exchange of information. The sequence of steps in basic communication model is:
Encode
Transmit message
Decode
Acknowledge
Feedback/Response
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7
Q

Communication methods

A

Interactive Communication
Push Communication
Pull communication

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8
Q

Interactive communication

A

Between two or more parties performing a multidirectional exchange of information. It is the most efficient way to ensure a common understanding by all participants on specified topics, including meetings, phone calls, instant messaging, video conferencing.

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9
Q

Push communications

A

Sent to specific recipients who need to receive the information. Letters, memos, reports, emails, faxes, voice mails, blogs, press releases.

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10
Q

Pull communication

A

Used for very large volumes of information. Includes intranet sites, e-learning, lessons learned databases, knowledge repositories.

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11
Q

Project Communications

A

Performance reports, deliverable status, schedule progress, and cost incurred.

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12
Q

Manage Communications

A

Process of creating, collecting, distributing, storing retrieving, and ultimate disposition of project information in accordance to the communications management plan. Key benefit of this process is that it enables an efficient and effective communications flow between project stakeholders.

Inputs:
Communications Management Plan
Work performance reports
Enterprise Environmental Factors
Organisational Process Assets
T&T
Communication technology
Communication methods
Communication models
Information Management systems
Performance reporting
Outputs
Project Communications
Project Management Plan updates
Project Documents updates
Organisational process assets updates
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13
Q

Control Communications

A

Process of monitoring and controlling communications throughout the entire project lifecycle to ensure the information needs of the project stakeholders are met. The key benefit of this process is that it ensures an optimal information flow among all communication participants, at any moment of time.

Inputs:
PMP
Project Communications
Issue log
Work performance data
Organisational process assets

TT
Information management systems
Expert judgement
Meetings

Outputs
Work performance information
Change requests
Project Management plan updates
Project documents updates
Organisational process assets updates
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14
Q

Non-verbal communication

A

body language

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15
Q

Paralingual communication

A

Pitch and tone of voice

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16
Q

Types of reports

A

Status report- currently
Progress report- what has been accomplished
Trend- examines project’s results over time to see if performance is improving or deteriorating
Forecasting report- future of the project
Variance Report-actual vs baseline
Earned value report- integrates scope, cost and schedule measures to assess project performance,
Lessons learned documentation