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Management Block 1 > Chapter 13 Notes > Flashcards

Chapter 13 Notes Flashcards

1
Q

Group

A

Two or more freely interacting individuals who share goals, common identity.

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2
Q

Team

A

A defined as a small group who is committed to a common purpose

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3
Q

Formal Groups

A

Created to accomplish specific goals assigned by managers

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4
Q

Informal Groups

A

Created for friendship or common interest

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5
Q

Work Teams

A

Teams that engage in collaborative work

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6
Q

4 types of work teams

A

Advice, Production, Project , Action

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7
Q

Advice Teams

A

Created to broaden the information base for managerial decisions

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8
Q

Production Teams

A

Responsible for day to day operations

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9
Q

Project teams

A

Work to do creative problem solving by specialized knowledge.

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10
Q

Cross-Function Teams

A

Staffed with specialists working towards a common objective

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11
Q

Action Teams

A

Work to accomplish tasks that require people with 1)Specialized training and a high degree of coordination.

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12
Q

Self- Managed Teams/ Continuous Improvement Teams

A

small groups of volunteers ,workers and supervisors who discuss workplace and quality problems.

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13
Q

Self-Managed teams are given what oversight?

A

Administrative oversight for their specific tasks which include scheduling, planning and modeling.

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14
Q

Can self-managed teams be effective?

A

Yes, they also have a positive effect on productivity and attitudes of self-responsibility and control.

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15
Q

Essential Considerations in building a group are?

A

Cooperating, Cohesiveness, Performance goals and feedback,motivation through accountability, size, roles, norms and awareness of groupthink.

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16
Q

Cooperating

A

When efforts are systematically integrated to achieve a collective objective.

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17
Q

Cohesiveness

A

The tendency of a group or team to stick together

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18
Q

Trust

A

Faith in others intentions and behaviors. Trust is built by communicating truthfully and sharing respect & fairness.

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19
Q

Performance goals & feedback

A

The purpose of team needs to be defined w/ SMART goals

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20
Q

Motivation through accountability

A

When clear performance goals exist, effort are taken into account and motivation increases.

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21
Q

2 Types of Group/Team sizes

A

Small teams and large teams

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22
Q

Small Teams

A

less people= better interaction and morale, cons= fewer resources, less motivation and unfair work distribution

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23
Q

Large Teams

A

More resources, division of labor, cons=lower morale, social loafing

24
Q

Division of Labor

A

Where the work is divided into particular tasks and assigned to different people.

25
Q

Social Loafing

A

The tendency of people to take less effort when working w/ groups than alone.

26
Q

Roles

A

Socially determined expectations of how people should act of a certain position.

27
Q

Two types of roles

A

Task Roles and Maintenance roles

28
Q

Task roles

A

Behavior that concentrates on getting the teams tasks done.

29
Q

Maintenance roles

A

A relationship oriented role that consists of behavior that creates constructive relationships

30
Q

Norms

A

General guidelines or rules of behavior that most group members follow

31
Q

Why are norms created?

A

To help the group survive, clarify role expectations, avoid embarrassing situations, and emphasize the groups important values and identity.

32
Q

Groupthink

A

Introduced by Irvin Janis, it is the thought of a cohesive groups blind unwillingness to consider alternatives, group members are close but unable to think outside the box

33
Q

Abilene Paradox

A

The tendency to go along for the sake of avoiding conflict. (James Harvey)

34
Q

Symptoms of Groupthink?

A

Invulnerability, inherent morality (people think nothing can go wrong) and censorship (Hard to argue with success)

35
Q

Illusion of Unanimity, Peer pressure and Mindguards

A

Silence by a member is considered to be consent

36
Q

Mindguards

A

Self-appointed protectors against adverse information

37
Q

Groupthink vs the wisdom of crowds

A

A pressure to conform via censorship

38
Q

Results of Groupthink

A

Reduction in alternative ideas, bc groups w. moderate levels of cohesiveness tend to produce better decisions than groups with high or low levels.

39
Q

How to prevent groupthink?

A

Allow criticism and allow other perspectives

40
Q

Conflict

A

A process where one party perceives its interests opposed by another party

41
Q

2 types of conflict

A

Disfunctional and Functional

42
Q

Disfunctional Conflict

A

Bad for orgs bc it hinders the organizations performance or threatens interests

43
Q

Functional Conflict

A

Good for orgs because it benefits the main purpose of the org and interests.

44
Q

Indolence

A

The result of too little conflict, characterized by apathy, lack of creativity, etc.

45
Q

3 kinds of Conflict

A

Personality Conflict, Intergroup and Cross-cultural conflict

46
Q

Personality Conflict

A

-Starts with workplace incivility (lack of regard for each other) , personality clashes (when individual differences can’t be resolved) , competition for scarce resources (When two parties need the same things) and time pressure (when people believe there aren’t enough hours in the day)

47
Q

Intergroup Conflicts

A

Inconsistent goals or reward systems, when people pursue different objective

48
Q

Ambiguous Jurisdictions

A

When job boundaries are unclear

49
Q

Status Differences

A

When there are inconsistencies in power and influence.

50
Q

Multicultural Conflicts

A

When working outside of home country, be mindful to listen, be sensitive to cultural needs , cooperative not overly competitive, advocate inclusivity, etc.

51
Q

How to simulate conflict?

A

Spur competition, change the orgs culture and procedures, bring in outsiders for new perspectives and use programmed conflict

52
Q

Programmed Conflict

A

Designed to elicit different opinions w/o inciting people’s personal feelings.

53
Q

Devil’s Advocacy

A

Role playing criticism to test whether a proposal is workable.

54
Q

Dialectic Method

A

Role playing two sides of a proposal to test whether or not it is workable .

55
Q

5 ways to handle conflict better

A

Openness, Equality, Empathy, Supportiveness, and Positivity.

Management Block 1 (9 decks)

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