Chapter 13: Human Resource Management II

Question 1

A group is ____ or more people with common goals that may or may not be explicitly stated.

Answer 1

2

Question 2

Formal groups usually defined common goals in a __________.

Answer 2

Written document

Question 3

An Emergency response unit is a _________ of responders who interact to meet common goals that the organizations mission, policies, and procedures outlined.

Answer 3

Formal group

Question 4

A friendship is an __________.

Answer 4

Informal group

Question 5

The company officer the the ________ leader.

Answer 5

Formal group’s

Question 6

A group may exhibit the following 5 essential characteristics:

Answer 6

Common binding interest

Group image or identity

Since of continuity

Shared values

Roles within the group

Question 7

_________ is one of the greatest influences on the success of the group.

Answer 7

Group image

Question 8

Define esprit de corps.

Answer 8

Positive self image

Question 9

In _________, the leader is usually either assigned or elected.

Answer 9

Formal groups

Question 10

In ________, a natural or indigenous leader emerges.

Answer 10

Informal groups

Question 11

Influences that determine the company officer’s perception of his/her role are: (3)

Answer 11

The role expectations of the organization

Group members

The officers own concept of what it means to be a company officer

Question 12

When group members recognize the officers _______, the group members will be able to carry out orders, tasks, and assignment with minimum supervision.

Answer 12

Authority

Question 13

The groups ______ determines the group members productivity.

Answer 13

Interaction

Question 14

As relationships within the group grow, trust and respect develop and members begin to see themselves as part of the group.

Answer 14

Forming

Question 15

Conflict may result as members jockey for informal leadership or try to exert their own influence over the group.

Answer 15

Storming

Question 16

The group establishes it’s own set of norms and values.

Answer 16

Norming

Question 17

The supervisor maintains team spirit as the group accomplishes its objectives.

Answer 17

Performing

Question 18

The final stage is the termination of the group task. Acknowledging The group’s accomplishments and the participation of the individual members takes place at this time.

Answer 18

Adjourning

Question 19

Company officers to fail to control ________ will lose the respect of the unit members.

Answer 19

Disruptive behavior

Question 20

When ______ members, officers expectations are stated positively and behavior limitations are set. This may be used for discipline, to determine the cause of inappropriate behavior, and establish a means of correcting it.

Answer 20

Counseling

Question 21

_______ guides the individual through a new activities, reinforces correct behavior, and redirects incorrect behavior.

Answer 21

Coaching

Question 22

Providing ________ means assigning any more experienced member to work with the new member.

Answer 22

Peer assistance

Question 23

When _______ members, superiors act as advisers or guides to the member.

Answer 23

Mentoring

Question 24

Fire/emergency service organizations have a formalized process to follow when documenting behavior issues, which may include completing a _________.

Answer 24

Counseling form

Question 25

When disciplinarian action becomes necessary, ________ of the situation will be critical in supporting formal action.

Answer 25

Documentation

Question 26

The objective of disciplinary action is to change __________.

Answer 26

Inappropriate behavior

Question 27

This process gives motivational correction, positive reinforcement, and constructive feedback to subordinates in order to maintain and improve their performance.

Answer 27

Coaching

Question 28

Coaching needs to be ______, ______, ______ and ________.

Answer 28

Positive Immediate Direct Frequent

Question 29

__________ is used as a basis for a buddy system that pairs an experience member with a new employee during the probationary period.

Answer 29

Peer assistance

Question 30

_______ are selected for their experience, interest, patience, and communication abilities.

Answer 30

Mentors

Question 31

Company officers should periodically evaluate their personal on an _______ basis.

Answer 31

Annual

Question 32

Employees can be formally evaluated for the following reasons: (4)

Answer 32

During probationary period Annually as part of a performance review For promotional purposes For disciplinary/non-disciplinary purposes

Question 33

_________ may be provided on a quarterly or semiannual basis to allow the individual to alter or improve performance before an annual evaluation.

Answer 33

Performance feedback

Question 34

A __________ allows the supervisor to document the individual's performance in terms of strengths, weaknesses, and improvements.

Answer 34

Personnel evaluation program

Question 35

Personnel evaluation programs are ________ systematic procedures for appraising employees abilities and accomplishments within the organization.

Answer 35

Formal

Question 36

Personnel evaluations must be: (7)

Answer 36

Timely Stated clearly Not discriminatory Consistent Documented Conducted by training supervisors Objective

Question 37

The ______ process is an opportunity to reinforce positive performance or to generate change in employees behavior.

Answer 37

Evaluation

Question 38

Employees file _______ when they perceive that they have been unfairly treated.

Answer 38

Grievances

Question 39

The grievance procedure needs to be: (3)

Answer 39

Effective Consistent Provide an equitable resolution

Question 40

_______ is corrective measures that are used to get employees to meet standards and adhere to policies.

Answer 40

Discipline

Question 41

Discipline must be _____, ______ and ________.

Answer 41

Corrective Progressive Lawful

Question 42

2 types of discipline

Answer 42

Positive Negative

Question 43

__________ discipline results when reasonable rules of conduct are established and are fairly and consistently applied.

Answer 43

Positive

Question 44

_________ discipline: corrective action when an employee disobeys the established rules or performance requirements.

Answer 44

Negative

Question 45

_______ are corrected through behavior, usually using private, and informal counseling.

Answer 45

Minor violations

Question 46

Company officers should continue the discipline process up the chain of command when a ________ occurs.

Answer 46

Serious violation

Question 47

_________ discipline usually starts with training and/or education. It is used to correct the first instance an employee fails to meet performance standards or violates the rules of conduct.

Answer 47

Progressive

Question 48

Progressive discipline can escalate to _______ measures for additional offenses.

Answer 48

Punitive

Question 49

__________ action is used to correct inappropriate behavior as soon as it is discovered.

Answer 49

Preventative

Question 50

________ action is used when an employee repeats a violation for which preventative actions were taken or commits a different violation.

Answer 50

Corrective

Question 51

_________ actions is used when an employee continues to exhibit inappropriate behavior or commits a very serious violation as a first offense.

Answer 51

Punitive

Question 52

Most company officers will only be responsible for ________ action.

Answer 52

Preventative

Question 53

___________ is the key to growth.

Answer 53

Professional development

Question 54

___________ identifies specific areas of interest or duty positions personnel might like to achieve.

Answer 54

Job shadowing

Question 55

NFPA ______ requires the fire officer II to create a professional development plan for a subordinates who is preparing for a promotional examination.

Answer 55

1021

Question 56

The professional development planning process is like a roadmap. It includes the employees _____, ______ and _______.

Answer 56

Current situation Intermediate objectives Final goal

Question 57

A group is a collection of people who: (4)

Answer 57

Share certain traits Interact with one another Accept rights and obligations as members of the group Share a common identity

Question 58

A program in which an individual can learn a particular skill set by following an active practitioner in the field.

Answer 58

Job shadowing

Question 59

To maintain order through training and/or the threat or imposition of sanctions; setting and enforcing the limits for boundaries for expected performance.

Answer 59

Discipline

Question 60

A process that involves having unit personnel assistant each other in learning teamwork or perfecting new skills.

Answer 60

Peer assistance