Chapter 12: The Company Officer II

Question 1

With this type of government, citizens have direct contact with fire/emergency services then with any other level of government.

Answer 1

Local governments

Question 2

3 levels of local government:

Answer 2

Municipal

County

District

Question 3

Understanding the _______ can influence their organizations effectiveness in accomplishing its mission.

Answer 3

Local lawmaking process

Question 4

What are the 3 levels of state governments?

Answer 4

Legislative

Executive

Judicial

Question 5

A ________ is a state in which the government functions with the common consent of the people. Name the 4 states.

Answer 5

Commonwealth

Kentucky
Massachusetts
Pennsylvania
Virginia

Question 6

Canada is divided into _______ provinces and _______ territories.

Answer 6

10

3

Question 7

Territorial government’s power is more limited than those of the ________.

Answer 7

Provinces

Question 8

What are the three branches of the provincial government?

Answer 8

Legislative

Executive

Court system

Question 9

The ________ is the primary agency responsible for the management of the Aboriginal Peoples.

Answer 9

Bureau of Indian Affairs

Question 10

Canada’s legislature, call Parliament, has two houses:

Answer 10

House of the Commons

Senate

Question 11

The most apparent difference between the US and Canadian federal government exist in the _______ Branch.

Answer 11

Executive

Question 12

An appointed official called the _______ represents the British sovereign in Canada.

Answer 12

Governor General

Question 13

The true chief executive of the Canadian government is the _________

Answer 13

Prime minister

Question 14

This department provides inert materials for controlling hazmat spill’s and signage for long-term traffic control.

Answer 14

Street department

Question 15

This department provides heavy equipment for collapse and trench rescue operations.

Answer 15

Public works

Question 16

This agency provides traffic/crowd control or investigative resources.

Answer 16

Law-enforcement

Question 17

___________ for unified command should be used as the model for response management in the area contingency plan to ensure an effective response.

Answer 17

NIMS-based ICS

Question 18

The ________ was created to integrate federal government prevention, preparedness, response, recovery, and mitigation plans into one all-disciplines, all-hazards approach to domestic incident management.

Answer 18

US National Response Plan

Question 19

The company officer must keep the _______ interests in mind while also considering the _______ best interest.

Answer 19

Organization’s

Community’s

Question 20

_________ is necessary to maintain complete and documented personnel files.

Answer 20

Evaluation

Question 21

This evaluation is an ongoing process throughout and employee’s career.

Answer 21

Formative

Question 22

This evaluation is the command officers final assessment of the individual’s performance.

Answer 22

Summative

Question 23

This type of evaluation is at the end of the probationary period, annually as part of a performance review, and for performance improvements or disciplinary purposes.

Answer 23

Summative

Question 24

If the employee is performing at or above level, ________ will help instill pride in the employee.

Answer 24

Recognition

Question 25

If there is a need to correct a work habit, _______ attention to the issue will lessen the effect of the work habit and possibly prevent any future problems associated with the act.

Answer 25

Immediate

Question 26

________ may be justified if an employee is either unable to or unwilling to meet the minimum employment standard.

Answer 26

Discipline

Question 27

Failure to address issues can: (4)

Answer 27

1. Cause other employees to view the supervisor or the organization as being inconsistent with establishing policies 2. Create resentment within the workforce 3. Create the impression that the organization is unwilling to deal with this type of situation 4. Send a message to other employees that nothing will happen to them if they break rules, regulations, policies, and procedures

Question 28

It is likely that the company officer will be the individual who implements change at the ________ level.

Answer 28

Operational

Question 29

What are the 4 stages in the change process?

Answer 29

Denial Resistance Exploration Commitment

Question 30

In the stage of change process, people refuse to believe that the change will affect them.

Answer 30

Denial

Question 31

In the stage of the change process, when the threat of change becomes real, people start to resist.

Answer 31

Resistance

Question 32

In the stage of the change process, people gain a better understanding of the potential change through training.

Answer 32

Exploration

Question 33

In this final stage of change process there is an increased understanding which leads to an increased commitment.

Answer 33

Commitment

Question 34

Name the four change types. Support must come from the top down. Consistent communication helps eliminate fear and can move the process forward.

Answer 34

Strategic Structure Technology People

Question 35

This change type includes changes in the organization's short- or long-range plan.

Answer 35

Strategic

Question 36

This change type includes changes in the organization's design.

Answer 36

Structure

Question 37

In This change type, changes may include the addition of new equipment, apparatus, communications systems, extinguishing agents, or computerization.

Answer 37

Technology

Question 38

In this changed type, there are changes in skills, performance, attitudes, behaviors, or cultures the workforce to meet the force of change.

Answer 38

People

Question 39

When routines/environments are disrupted, it causes employees to feel insecure and unsure how the changes will affect them.

Answer 39

Uncertainty

Question 40

Employees resist the feeling that they have lost control of their lives.

Answer 40

Loss of control or power

Question 41

This resistance issue includes layoffs, work schedule changes or transfers.

Answer 41

Fear of loss

Question 42

With this resistance issue, employees are more concerned about their own situation then with the organizations.

Answer 42

Self interest

Question 43

With this resistance issue, employees feel anxious when they need to learn a new skill, technique, process, procedure, or equipment operation.

Answer 43

Learning anxiety

Question 44

In this resisting issue, included distrust towards organizations leadership based on prior history or future concerns.

Answer 44

Lack of trust

Question 45

In this resistance issue employees are not aware or do not hold the same goals of the organization.

Answer 45

Lack of shared vision

Question 46

_______ is a person who leads a project or initiative.

Answer 46

change agent

Question 47

A ________ define, research, plan, build support, and carefully select members of a change team.

Answer 47

Change agent

Question 48

A change agent must have ______ and _________.

Answer 48

Commitment Persistence

Question 49

What are the five steps that a model for changes based on?

Answer 49

1. Recognize the need for change 2. Identify resistance and address it 3. Plan the change interventions 4. Implement the change 5. Control the change

Question 50

Level II Fire Officers must be familiar with the jurisdictions _______ policies.

Answer 50

Health & safety

Question 51

A procedure to be put into effect should an emergency occur within a given region or area

Answer 51

Area Contingency Plan (ACP)