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Business (LC) > Chapter 13 - Human Resource Management > Flashcards

Chapter 13 - Human Resource Management Flashcards

1
Q

What is human resource management?

A

A system of recruiting employees to the business. They are then trained, developed and rewarded for their efforts.

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2
Q

What is human resource planning?

A

HR planning ensures that the business has the correct number of staff with the necessary skills and qualifications to fill all vacancies in the business.

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3
Q

What are the five steps in hr planning?

A
  1. Review current staff - staff number and qualifications
  2. Forecast hr needs - estimates what skills and number of employees are needed
  3. Estimate Labour turnover - estimates number of employees who will leave
  4. Create an hr plan - makes a plan to ensure the correct numbers and skills are there
  5. Review the plan - make sure the plan meets the needs of the business
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4
Q

What are 3 benefits of hr planning?

A
  1. Knowing training needs
  2. Ensuring there is enough staff
  3. Estimating Labour turnover
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5
Q

What is recruitment and selection?

A

Attracting suitable candidates with relevant skills and qualifications and experience to apply for the job. Decide which applicant is most suitable for the job vacancy.

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6
Q

What is the recruitment and selection process?

A
  1. Job description
  2. Person specification
  3. Job advertisement
  4. Screening candidates
  5. Selection tests
  6. Interviews
  7. Reference check
  8. Job offer
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7
Q

What is a job description?

A

A written outline of the job title, duties and responsibilities associated with the role. It may include details of pay and the person to whom the employee will report.

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8
Q

What is a person specification?

A

This sets out the ideal candidate for the job vacancy. It outlines the qualifications, skills, characteristics, and experience needed by the person to fill the role.

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9
Q

What is a job advertisement ?

A

The hr manager creates a job advertisement based on the job description and person specification. The vacancy should be advertised in a location that will be seen by the largest number of potential candidates.

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10
Q

What 5 things does a job advertisement usually contain?

A 
Main duties of the advertised role
Qualification and skills required
Pay and benefits
Location of jobs 
Methods by which the candidate should apply
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11
Q

What is screening candidates?

A

The hr manager matches the job application received against the job description and person specification. A shortlist is made of suitable candidates. Applications that do not meet the criteria are rejected.

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12
Q

What 3 methods used when applying for jobs?

A
  1. CV (cirricullum vitae) is a written document that outlines a persons qualifations skills and experience.
  2. Cover letter - a letter giving details of why they want the job.
  3. Application form - candidate answers questions and includes qualifications and experience.
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13
Q

What is a selection test?

A

The hr manager may conduct a range of selection tests to further shortlist the candidates.

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14
Q

What are the 3 selection tests used?

A
  1. Intelligence test - measures numerical and language reasoning
  2. Personality tests - identify whether the candidates personality is suitable for the job
  3. Work sample tests - candidate performs sample jobs to identify if they have the necessary skills for the role
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15
Q

What is an interview?

A

A formal meeting between the applicant and the representative of the company.

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16
Q

What are the 2 types of interviews?

A

One to one interview - between the candidate and representative of the business
Panel interview - candidate and a number of interviewers

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17
Q

What is a reference check?

A

Hr manager conducts a reference check on candidates. Reference provided by someone who can confirm the educational and work experience details given about the candidate.

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18
Q

What is a job offer?

A

A formal job offer is sent to the candidate in writing and jr includes details such as job title, salary, length of probation period

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19
Q

What is training?

A

The process that ensure that the employees have the skills, knowledge, and attitudes needs to carry out their job effectively.

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20
Q

What are the 2 types of training?

A

On the job training - takes place in the workplace

Off the job training - takes place in a venue outside the workplace.

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21
Q

Give 3 examples of on the job training?

A

Work shadowing - observing an experienced employees
Demonstrations - showing a new employee how to carry out a role
Job rotation - employee moves airy day the firm doing different jobs

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22
Q

Give 3 examples of off the job training.

A

Workshops
Demonstrations
Lectures/courses

23
Q

What is development?

A

Can include employees taking educational courses or developing career plan.

24
Q

What are 3 advantages of training and development?

A
  1. Increased productivity - employees have the correct skills and knowledge to complete their duties effectively.
  2. Industrial relations - ensures employees understand the quality standards expected by management. Reduces industrial conflict.
  3. Future management - prepares staff for management roles in the firm
25
Q

What is a financial rewards?

A

Monetary payments received by employees for their workplace effort

26
Q

What is a non financial rewards?

A

Rewards received by an employee that are not in the form of money

27
Q

What is performance appraisal?

A

A review of an employees performance and is usually carried out by the employee direct manager or the hr manager.

28
Q

What are the 3 steps in performance appraisal?

A

Step 1. Set targets
Step 2. Measure performance
Step 3. Performance appraisal meeting

29
Q

What are 5 benefits of performance appraisal?

A

Training needs - identify training needs
Promotion - helps identify candidates for future promotions
Performance related pay - used to decide financial / non financial rewards for employees
Employee motivation - they will be more motivated if their work is being monitored
Industrial relations - highlights problems in the business

30
Q

What is employer employee relationship?

A

Positive hr relationships can result in increased staff productivity, less industrial action and improved recruitment and retention for staff.

31
Q

How can a good employer employee relationship be formed?

A

Honest communication
Training
Social activities (sports events)
Health and safety (good work environment)
Grievance procedure (deal with complaints well)

32
Q

What are 3 benefits of a good employer employee relations?

A

Better employee motivation
Lower absenteeism
Employee recruitment and retention

33
Q

What is time rate?

A

employees receive a fixed amount of pay per hour and work an agreed number of hours per week

34
Q

What is piece rate?

A

the employee is paid per item produced or job completed

35
Q

What is a salary?

A

employees are paid a fixed sum regardless of the number of hours they work

36
Q

What is commission?

A

employees earn a percentage of the total sales they have achieved. sales staff are likely to earn commission

37
Q

What is a bonus?

A

an extra payment received by the employee for reaching a target or at specific time of the year

38
Q

What is employee profit sharing?

A

a percentage of the firms annual profits is shared among employees

39
Q

What is an employee share plan?

A

employees can buy shares in the business often at a discounted price

40
Q

What are 4 benefits of external recruitment?

A

best candidate
new ideas
introduce change
more skills

41
Q

What are 4 disadvantages of external recruitment?

A

lower employee motivation
cost
slower integration time
unsuitable employee

42
Q

What are 3 advantages of on the job training?

A

cheaper
faster integration
increased productivity

43
Q

What are 3 disadvantages of on the job training?

A

quality of training (depends on whos training them)
staff resentment
bad habits may be passed on from one employee to another

44
Q

What are 3 advantages of off the job training?

A

high quality training
exchanging ideas
lower workplace absenteeism

45
Q

What are 3 disadvantages of off the job training?

A

expensive
lack of relevancy
reduced productivity

46
Q

What is a benefit in kind?

A

employees receive products or services instead of money as part of their income

47
Q

What is job enlargement?

A

employees are given additional duties on top of their normal role in the firm

48
Q

What is job enrichment?

A

employees are given more responsibility and are able to make decisions on behalf of the business

49
Q

What is job sharing?

A

employees share a position in the firm e.g. work one day and then off the next or alternate weekly

50
Q

What is extra holidays?

A

an employee is given more annual leave

51
Q

What is flexitime?

A

employees choose their own working hours within agreed time frame

52
Q

What are 3 benefits of rewards?

A

employee motivation
employee recruitment and retention
increased job satisfaction

53
Q

What is a grievance procedure?

A

a formal method of resolving workplace problems and complaints

54
Q

What is manual handling?

A

the physical lifting of items in the workplace. staff should be training on how to handle bulky or heavy items to reduce the risk of injury

Business (LC) (23 decks)

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