Chapter 12 - Training Programs Flashcards
Computer software training
Training programs that focus on how to use a specific computer software application
Crew resource management training
A specialized type of team training that
teaches team members to use all available resources
—people, information, and equipment
Cross-cultural training
Training programs that prepare employees for working and living in different cultures and for interactions with
persons from different backgrounds
Customer-service training
Training programs that are designed to provide
employees with interpersonal and service skills that are required for interacting with customers and for providing quality service
Diversity training
Training programs that focus on differences
in values, attitudes, and behaviours of individuals with different backgrounds
Essential skills
Skills required for work, learning, and life
Essential skills training
Training programs that are designed to provide
employees with the essential skills required to perform their job and adapt to workplace change
Ethics training
Training programs that educate employees about the organization’s values and ethical policies and on making ethical decisions
Health and safety training
Training programs that educate employees in
safe work methods and practices and how to
recognize the chemical and physical hazards in the workplace so that they are prepared and capable of taking corrective action in the event of an accident
Health and wellness training
Training programs that educate employees on how to improve their health and lifestyle
Information technology training
Training programs that focus on the use of
computers and computer systems
Literacy
The ability to understand and use printed information
in daily activities, at home, at work, and in the community—to achieve one’s goals, and to develop one’s knowledge and potential
Mental health training
Training programs on how to recognize mental health problems and how to provide assistance and support to those experiencing a mental health problem
Non-technical skills training
Training in a variety of skills that employees require for working and interacting with others
Orientation training
Programs that introduce new employees to their
job, the people they will be working with, and the organization
Sales training
Training programs that are designed to upgrade sales professionals’ skills and help them deal with new
competitive challenges
Sexual harassment
Unwelcome sexual advances, requests for sexual favours, and verbal or physical conduct of a sexual nature that is a condition of employment, interferes
with work performance, or creates a hostile work environment
Sexual and racial harassment training
Training programs that are designed to
educate employees about sexual and racial harassment and the organization’s policies and procedures regarding sexual and racial harassment
Team training
Training programs that are designed to improve the functioning and effectiveness of teams in areas such
as communication and coordination
Technical skills training
Training in specific job-related skills that all employees need to perform their jobs
Total quality management (TQM)
Training programs that involve team training and training in the use of statistical tools that are used for problem-solving and decision-making processes
Total quality management (TQM) training
A systematic process of continual improvement of the quality of an organization’s products and services
Training rigour
The degree of mental involvement and effort
that must be expended by the trainer and the
trainee in order for the trainee to learn the required concepts
Workplace Hazardous Materials Information System (WHMIS)
Legislation to ensure that workers across Canada are aware of the potential hazards of chemicals in the
workplace and are familiar with emergency procedures
for the clean-up and disposal of a spill
