Chapter 12 - Training Programs

Question 1

Computer software training

Answer 1

Training programs that focus on how to use a specific computer software application

Question 2

Crew resource management training

Answer 2

A specialized type of team training that
teaches team members to use all available resources
—people, information, and equipment

Question 3

Cross-cultural training

Answer 3

Training programs that prepare employees for working and living in different cultures and for interactions with
persons from different backgrounds

Question 4

Customer-service training

Answer 4

Training programs that are designed to provide
employees with interpersonal and service skills that are required for interacting with customers and for providing quality service

Question 5

Diversity training

Answer 5

Training programs that focus on differences

in values, attitudes, and behaviours of individuals with different backgrounds

Question 6

Essential skills

Answer 6

Skills required for work, learning, and life

Question 7

Essential skills training

Answer 7

Training programs that are designed to provide

employees with the essential skills required to perform their job and adapt to workplace change

Question 8

Ethics training

Answer 8

Training programs that educate employees about the organization’s values and ethical policies and on making ethical decisions

Question 9

Health and safety training

Answer 9

Training programs that educate employees in
safe work methods and practices and how to
recognize the chemical and physical hazards in the workplace so that they are prepared and capable of taking corrective action in the event of an accident

Question 10

Health and wellness training

Answer 10

Training programs that educate employees on how to improve their health and lifestyle

Question 11

Information technology training

Answer 11

Training programs that focus on the use of

computers and computer systems

Question 12

Literacy

Answer 12

The ability to understand and use printed information
in daily activities, at home, at work, and in the community—to achieve one’s goals, and to develop one’s knowledge and potential

Question 13

Mental health training

Answer 13

Training programs on how to recognize mental health problems and how to provide assistance and support to those experiencing a mental health problem

Question 14

Non-technical skills training

Answer 14

Training in a variety of skills that employees require for working and interacting with others

Question 15

Orientation training

Answer 15

Programs that introduce new employees to their

job, the people they will be working with, and the organization

Question 16

Sales training

Answer 16

Training programs that are designed to upgrade sales professionals’ skills and help them deal with new
competitive challenges

Question 17

Sexual harassment

Answer 17

Unwelcome sexual advances, requests for sexual favours, and verbal or physical conduct of a sexual nature that is a condition of employment, interferes
with work performance, or creates a hostile work environment

Question 18

Sexual and racial harassment training

Answer 18

Training programs that are designed to
educate employees about sexual and racial harassment and the organization’s policies and procedures regarding sexual and racial harassment

Question 19

Team training

Answer 19

Training programs that are designed to improve the functioning and effectiveness of teams in areas such
as communication and coordination

Question 20

Technical skills training

Answer 20

Training in specific job-related skills that all employees need to perform their jobs

Question 21

Total quality management (TQM)

Answer 21

Training programs that involve team training and training in the use of statistical tools that are used for problem-solving and decision-making processes

Question 22

Total quality management (TQM) training

Answer 22

A systematic process of continual improvement of the quality of an organization’s products and services

Question 23

Training rigour

Answer 23

The degree of mental involvement and effort
that must be expended by the trainer and the
trainee in order for the trainee to learn the required concepts

Question 24

Workplace Hazardous Materials Information System (WHMIS)

Answer 24

Legislation to ensure that workers across Canada are aware of the potential hazards of chemicals in the
workplace and are familiar with emergency procedures
for the clean-up and disposal of a spill