Chapter 12 The company officer II O

Question 1

With this type of government, citizens have direct contact with fire/emergency services then with any other level of government.

Answer 1

Local governments

Question 2

3 levels of local government:

Answer 2

Municipal

County

District

Question 3

Understanding the _______ can influence their organizations effectiveness in accomplishing its mission.

Answer 3

Local lawmaking process

Question 4

What are the 3 levels of state governments?

Answer 4

Legislative

Executive

Judicial

Question 5

A ________ is a state in which the government functions with the common consent of the people. Name the 4 states.

Answer 5

Commonwealth

Kentucky
Massachusetts
Pennsylvania
Virginia

Question 6

Canada is divided into _______ provinces and _______ territories.

Answer 6

10

3

Question 7

Territorial government’s power is more limited than those of the ________.

Answer 7

Provinces

Question 8

The ________ is the primary agency responsible for the management of the Aboriginal Peoples.

Answer 8

Bureau of Indian Affairs

Question 9

The most apparent difference between the US and Canadian federal government exist in the _______ Branch.

Answer 9

Executive

Question 10

This department provides inert materials for controlling hazmat spill’s and signage for long-term traffic control.

Answer 10

Street department

Question 11

This department provides heavy equipment for collapse and trench rescue operations.

Answer 11

Public works

Question 12

This agency provides traffic/crowd control or investigative resources.

Answer 12

Law-enforcement

Question 13

___________ for unified command should be used as the model for response management in the area contingency plan to ensure an effective response.

Answer 13

NIMS-based ICS

Question 14

The ________ was created to integrate federal government prevention, preparedness, response, recovery, and mitigation plans into one all-disciplines, all-hazards approach to domestic incident management.

Answer 14

US National Response Plan

Question 15

The company officer must keep the _______ interests in mind while also considering the _______ best interest.

Answer 15

Organization’s

Community’s

Question 16

_________ is necessary to maintain complete and documented personnel files.

Answer 16

Evaluation

Question 17

This evaluation is an ongoing process throughout and employee’s career.

Answer 17

Formative

Question 18

This evaluation is the command officers final assessment of the individual’s performance.

Answer 18

Summative

Question 19

This type of evaluation is at the end of the probationary period, annually as part of a performance review, and for performance improvements or disciplinary purposes.

Answer 19

Summative

Question 20

If the employee is performing at or above level, ________ will help instill pride in the employee.

Answer 20

Recognition

Question 21

If there is a need to correct a work habit, _______ attention to the issue will lessen the effect of the work habit and possibly prevent any future problems associated with the act.

Answer 21

Immediate

Question 22

________ may be justified if an employee is either unable to or unwilling to meet the minimum employment standard.

Answer 22

Discipline

Question 23

Failure to address issues can: (4)

Answer 23

Cause other employees to view the supervisor or the organization as being inconsistent with establishing policies
Create resentment within the workforce
Create the impression that the organization is unwilling to deal with this type of situation
Send a message to other employees that nothing will happen to them if they break rules, regulations, policies, and procedures

Question 24

It is likely that the company officer will be the individual who implements change at the ________ level.

Answer 24

Operational

Question 25

What are the 4 stages in the change process?

Answer 25

Denial Resistance Exploration Commitment

Question 26

In the stage of change process, people refuse to believe that the change will affect them.

Answer 26

Denial

Question 27

In the stage of the change process, when the threat of change becomes real, people start to resist.

Answer 27

Resistance

Question 28

In the stage of the change process, people gain a better understanding of the potential change through training.

Answer 28

Exploration

Question 29

In this final stage of change process there is an increased understanding which leads to an increased commitment.

Answer 29

Commitment

Question 30

Name the four change types. Support must come from the top down. Consistent communication helps eliminate fear and can move the process forward.

Answer 30

Strategic Structure Technology People

Question 31

This change type includes changes in the organization’s short- or long-range plan.

Answer 31

Strategic

Question 32

This change type includes changes in the organization’s design.

Answer 32

Structure

Question 33

In This change type, changes may include the addition of new equipment, apparatus, communications systems, extinguishing agents, or computerization.

Answer 33

Technology

Question 34

In this changed type, there are changes in skills, performance, attitudes, behaviors, or cultures the workforce to meet the force of change.

Answer 34

People

Question 35

When routines/environments are disrupted, it causes employees to feel insecure and unsure how the changes will affect them.

Answer 35

Uncertainty

Question 36

Employees resist the feeling that they have lost control of their lives.

Answer 36

Loss of control or power

Question 37

This resistance issue includes layoffs, work schedule changes or transfers

Answer 37

Fear of loss

Question 38

With this resistance issue, employees are more concerned about their own situation then with the organizations.

Answer 38

Self interest

Question 39

With this resistance issue, employees feel anxious when they need to learn a new skill, technique, process, procedure, or equipment operation.

Answer 39

Learning anxiety

Question 40

In this resisting issue, included distrust towards organizations leadership based on prior history or future concerns.

Answer 40

Lack of trust

Question 41

In this resistance issue employees are not aware or do not hold the same goals of the organization.

Answer 41

Lack of shared vision

Question 42

_______ is a person who leads a project or initiative.

Answer 42

change agent

Question 43

A ________ define, research, plan, build support, and carefully select members of a change team.

Answer 43

Change agent

Question 44

A change agent must have ______ and _________.

Answer 44

Commitment Persistence

Question 45

What are the five steps that a model for changes based on?

Answer 45

Recognize the need for change Identify resistance and address it Plan the change interventions Implement the change Control the change

Question 46

Level II Fire Officers must be familiar with the jurisdictions _______ policies.

Answer 46

Health & safety

Question 47

A procedure to be put into effect should an emergency occur within a given region or area

Answer 47

Area Contingency Plan (ACP)