Chapter 12 The company officer II O Flashcards
With this type of government, citizens have direct contact with fire/emergency services then with any other level of government.
Local governments
3 levels of local government:
Municipal
County
District
Understanding the _______ can influence their organizations effectiveness in accomplishing its mission.
Local lawmaking process
What are the 3 levels of state governments?
Legislative
Executive
Judicial
A ________ is a state in which the government functions with the common consent of the people. Name the 4 states.
Commonwealth
Kentucky
Massachusetts
Pennsylvania
Virginia
Canada is divided into _______ provinces and _______ territories.
10
3
Territorial government’s power is more limited than those of the ________.
Provinces
The ________ is the primary agency responsible for the management of the Aboriginal Peoples.
Bureau of Indian Affairs
The most apparent difference between the US and Canadian federal government exist in the _______ Branch.
Executive
This department provides inert materials for controlling hazmat spill’s and signage for long-term traffic control.
Street department
This department provides heavy equipment for collapse and trench rescue operations.
Public works
This agency provides traffic/crowd control or investigative resources.
Law-enforcement
___________ for unified command should be used as the model for response management in the area contingency plan to ensure an effective response.
NIMS-based ICS
The ________ was created to integrate federal government prevention, preparedness, response, recovery, and mitigation plans into one all-disciplines, all-hazards approach to domestic incident management.
US National Response Plan
The company officer must keep the _______ interests in mind while also considering the _______ best interest.
Organization’s
Community’s
_________ is necessary to maintain complete and documented personnel files.
Evaluation
This evaluation is an ongoing process throughout and employee’s career.
Formative
This evaluation is the command officers final assessment of the individual’s performance.
Summative
This type of evaluation is at the end of the probationary period, annually as part of a performance review, and for performance improvements or disciplinary purposes.
Summative
If the employee is performing at or above level, ________ will help instill pride in the employee.
Recognition
If there is a need to correct a work habit, _______ attention to the issue will lessen the effect of the work habit and possibly prevent any future problems associated with the act.
Immediate
________ may be justified if an employee is either unable to or unwilling to meet the minimum employment standard.
Discipline
Failure to address issues can: (4)
Cause other employees to view the supervisor or the organization as being inconsistent with establishing policies
Create resentment within the workforce
Create the impression that the organization is unwilling to deal with this type of situation
Send a message to other employees that nothing will happen to them if they break rules, regulations, policies, and procedures
It is likely that the company officer will be the individual who implements change at the ________ level.
Operational
What are the 4 stages in the change process?
Denial
Resistance
Exploration
Commitment
In the stage of change process, people refuse to believe that the change will affect them.
Denial
In the stage of the change process, when the threat of change becomes real, people start to resist.
Resistance
In the stage of the change process, people gain a better understanding of the potential change through training.
Exploration
In this final stage of change process there is an increased understanding which leads to an increased commitment.
Commitment
Name the four change types. Support must come from the top down. Consistent communication helps eliminate fear and can move the process forward.
Strategic
Structure
Technology
People
This change type includes changes in the organization’s short- or long-range plan.
Strategic
This change type includes changes in the organization’s design.
Structure
In This change type, changes may include the addition of new equipment, apparatus, communications systems, extinguishing agents, or computerization.
Technology
In this changed type, there are changes in skills, performance, attitudes, behaviors, or cultures the workforce to meet the force of change.
People
When routines/environments are disrupted, it causes employees to feel insecure and unsure how the changes will affect them.
Uncertainty
Employees resist the feeling that they have lost control of their lives.
Loss of control or power
This resistance issue includes layoffs, work schedule changes or transfers
Fear of loss
With this resistance issue, employees are more concerned about their own situation then with the organizations.
Self interest
With this resistance issue, employees feel anxious when they need to learn a new skill, technique, process, procedure, or equipment operation.
Learning anxiety
In this resisting issue, included distrust towards organizations leadership based on prior history or future concerns.
Lack of trust
In this resistance issue employees are not aware or do not hold the same goals of the organization.
Lack of shared vision
_______ is a person who leads a project or initiative.
change agent
A ________ define, research, plan, build support, and carefully select members of a change team.
Change agent
A change agent must have ______ and _________.
Commitment
Persistence
What are the five steps that a model for changes based on?
Recognize the need for change
Identify resistance and address it
Plan the change interventions
Implement the change
Control the change
Level II Fire Officers must be familiar with the jurisdictions _______ policies.
Health & safety
A procedure to be put into effect should an emergency occur within a given region or area
Area Contingency Plan (ACP)
