Chapter 12: Management Flashcards
Manager
The person responsible for setting objectives, organising resources, and motivating workers so that the business objectives are met
Management
Organisation of activities in order to achieve defined business objectives
Functions of management: Fayol
- Planning the direction of a business
- Organising resources to meet objectives
- Directing and motivating staff
- Coordinating activities
- Controlling and measuring performance against targets
The 3 managerial roles according to Mitzberg
Interpersonal roles: dealing with and motivating staff
Informational roles: acting as a source, receiver, transmitter of info
Decisional roles: making decisions and allocating resources to meet objectives
Interpersonal roles
Figurehead (symbolic leader)
Leader (motivating subordinates)
Liaison (linking with other businesses)
Informational roles
Monitor (collecting data)
Disseminator (Sending information to relevant people)
Spokesperson (Communicating info about the business)
Decisional roles
Entrepreneur (Looking for new business ideas)
Disturbance handler (assuming responsibility in times of need)
Resource allocator (Deciding on business spending of the businesses’ financial resources)
Negotiator (Representing the organisation in negotiations)
Importance of leadership
A clear vision of the organisational direction
Motivation
Effective planning
Leadership
motivating a group of people towards achieving a common objective
Qualities of a good leader
Desire to succeed and self-confidence
Able to be creative
Multi talented
Identifies the heart of a problem
What does a CEO do
Makes major corporate decisions
Manages overall operations
Manages company resources
What do directors do
Delegates within the department
Assists in the recruitment of senior staff
Makes strategic decisions based on what the shareholders want
Coordinates all departments
What do managers do
Direct, motivate and discipline staff within their department
Make tactical decisions based on what the directors want
What do supervisors do
Appointed by managers/directors to help staff achieve objectives in a cooperative spirit
Responsible for leading a team of people working towards pre-set goals
What do worker’s representatives do
Elected by workers or as trade union officials in order to discuss areas of common concerns with managers
The 4 leadership styles
Autocratic
Democratic
Paternalistic
Laissez faire
Features of Autocratic leadership
The leader makes all decisions
Supervises workers closely
One-way communication
Allows quick decisions
Features of Democratic leadership
Participation encouraged
2-way communication allows feedback
Workers are given business info to allow involvement
Consultation with staff can be time-consuming
Does not work in times of personal matters
Allows new ideas
Features of Paternalistic Leadership
Managers do what they think is best
Works when employees are new
Some consultation can take place
Managers want workers to be happy
Some workers will be dissatisfied with not having influence
Features of Laissez-Faire Leadership
Managers delegate virtually all authority
very broad criteria/limits for the staff
Usesful for people in art and design jobs
Workers may not appreciate the lack of direction
Lack of continuous feedback because there is no supervision
Can be helpful if managers are too busy
Theory X
Managers believe that workers:
Dislike work
Will avoid responsibility
Are not creative
Theory Y
Managers believe that workers:
Can derive enjoyment from work
Will accept responsibility
Are creative
Factors Affecting Leadership Style
Training/experience of the workforce
Amount of time available for consultation
Attitude of managers
Importance of issues under consideration
