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Police Administration > Chapter 12 Human Relations Challenges in a Police Agency > Flashcards

Chapter 12 Human Relations Challenges in a Police Agency Flashcards

1
Q
  1. Often, high turnover in a police agency, stems in part from…
A

Lack of motivation.

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2
Q
  1. Managers must recognize achievement and offer incentives that are attainable and worth the effort if they want officers to stay…
A

motivated to give their best on the job,

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3
Q
  1. Leaders motivate subordinates by empowering them to…
A

make decisions central to their job.

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4
Q
  1. Particularly useful for enhancing morale and job satisfaction, are job challenges related to…
A

community policing and problem-solving

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5
Q
  1. Another way to motivate officers is to offer (__) experiences, new and (__) responsibilities, and assignments that stretch beyond their (__ __).
A

(stimulating) (challenging) (comfort zone)

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6
Q
  1. Supervisors and managers who fail to provide empowerment risk seeing their direct reports develop…
A

negative attitudes, and a unwillingness to do anything but the minimum patrol officer role.

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7
Q
  1. An independent group comprising local citizens appointed by the mayor or other politicians that investigate complaints, decides whether a complaint is justified based on the evidence at hand, and offers recommendations.
A

Citizen review board.

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8
Q
  1. This has sparked contention between police and citizens since the mid-1960s, when disfranchised groups demanded protection of their civil rights and liberties.
A

The concept of a citizen review board.

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9
Q
  1. Police who resist civilian oversight assert that such oversight is…
A

Politicized and destroys the credibility of the police as a group.

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10
Q
  1. Because no ideal system of civilian review exists as yet, police jurisdictions have developed…
A

Methods for processing complaints that suit their unique characteristics, their citizen population, and their police force.

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11
Q
  1. Even if an agency processes a complaint appropriately, there is…
A

No consistent form of discipline.

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12
Q
  1. Citizen’s complaints about police conduct, policy, procedure and service may signify problems with the agencies…
A

Management of personnel or its ability to fulfill its mission.

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13
Q
  1. Many jurisdictions are installing dashboard video cameras in police vehicles to…
A

Substantiate that officers act properly, and protect officers from unfounded complaints.

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14
Q
  1. The Right response to citizens complaints can help the agency build trust and strengthen it’s…
A

Credibility with its customers.

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15
Q
  1. Empowering subordinates to make decisions central to their jobs breeds…
A

self-confidence and well-being, essential ingredients for accomplishing goals.

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16
Q
  1. Two models of citizen review:
A

– Agency focused

– Customer focused

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17
Q
  1. This model uses citizen review to address problems with competence, policy, procedure compliance, personal behavior, and attitudes.
A

Agency focused

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18
Q
  1. Agencies use this citizen review model to improve service quality.
A

Customer focused

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19
Q
  1. This citizen review model drives strict adherence to or possible minor adjustment of agencies current systems.
A

Agency focused

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20
Q
  1. Actions taken to correct problematic behavior.
A

Discipline.

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21
Q
  1. This citizen review model fosters productivity and a spirit of innovation.
A

Customer focused

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22
Q
  1. Leaders must be able to clearly define the citizen review model for personnel throughout the organization so they know how they are expected to…
A

behave and what the agency’s priorities are.

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23
Q
  1. If clear and verifiable evidence of police misconduct exists, experts recommend…
A

Swift and fair discipline to satisfy the complaint as well as the general public and discourage further misconduct.

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24
Q
  1. This model encourages agency management to solve problems, anticipate the community’s future needs, and devise ways to meet those needs.
A

Customer focused

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25
Q
  1. most police environments use this type of discipline.
A

Progressive

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26
Q
  1. In most police environments, discipline is progressive as follows:
A
  1. REMEDIAL training.
  2. Oral reprimand.
  3. Written reprimand.
  4. Loss of vac or CT.
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27
Q
  1. Can lead to RETRAINING or transfer to less challenging assignment, suspension, demotion or termination.
A

The most serious infractions of incompetence, or continual progressive disciplinary cases.

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28
Q
  1. Generally suspends disciplinary process of personnel accused of misconduct until the case is resolved.
A

Criminal prosecution

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29
Q
  1. A set of practices enabling a police agency to identify and address problematic behaviors before they can reach disastrous levels.
A

Early warning system.

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30
Q
  1. Preferable method to a public or private “dressing down” of an officer.
A

Leading by example and delivering a reprimand in brief, pointed increments.

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31
Q
  1. The reprimand process:
A
  1. Reprimand ASAP
  2. Be specific why behavior is wrong.
  3. Express specific feelings, about behavior, “disappointed”, “upset”.
  4. Pause, silence emphasises feelings.
  5. Assure officer his contribution is valuable the specific behavior is unacceptable.
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32
Q
  1. He plays a crucial role in this effort, as this individual should know the problem officer quite well.
A

The first line supervisor or sergeant.

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33
Q
  1. Early warning systems enable an agency to intervene promptly when managers see this.
A

Negative behaviors emerging.

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34
Q
  1. Problem officers tend to be known by others in the agency as having…
A

Chronic performance problems.

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35
Q
  1. The second most stressful job in the United States is…
A

Police officer.

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36
Q
  1. The first people exposed to situations in which human beings have behaved badly toward one another.
A

Officers.

37
Q
  1. As physical, emotional, and spiritual damage from stress accumulates, the officer may become…
A

Cynical, depressed, and angry.

38
Q
  1. Active duty and retired police officers commit suicide at a rate of nearly…
A

Three times the national average.

39
Q
  1. Life expectancy for police officers with 10 to 19 years on the job is just…
A

53 to 66 years.

40
Q
  1. Early warning system indicators used to monitor trends.
A

Numerous citizen complaints w/in specified time, excessive force, accidents, excessive firearm discharge reports.

41
Q
  1. Evidence suggests officers are (__) times likely to take their own lives than be killed by a criminal while on duty.
A

(eight)

42
Q
  1. Boredom, depression, hostility, paranoia, and sudden mood changes are symptoms of…
A

psychological stress.

43
Q
  1. The worst manifestation of psychological stress is…
A

Posttraumatic stress disorder (PTSD).

44
Q
  1. To address PTSD promptly, police officers and managers must understand…
A

How the disorder manifests itself.

45
Q
  1. Most observers hesitate to address stress related concerns because they fear violating the officer’s…
A

superhero persona – a sense he is in charge can deal with any situation.

46
Q
  1. A blend of prevention, training, and intervention programs that a police agency puts in place to mitigate dangerous levels of stress among officers.
A

Stress management.

47
Q
  1. (__) can take officers affected by psychological stress aside and strongly recommend seeking help independently or by agency sponsored employee assistance program without a (__ __ __).
A

(Superiors) (report being filed)

48
Q
  1. Tri-level stress prevention program: Level referring to training offered to support personal growth and professional development such as stress and anger mgmt, traumatic incident trng, significant other training.
A

Primary level.

49
Q
  1. Officers may refrain from discussing work to avoid alarming love ones, which is understandable but this decision can make officers feel…
A

Isolated from their families.

50
Q
  1. Tri-level stress prevention program: This level, agency provided confidential psychiatric visits, in-hospital care, and in or outpatient alcohol, drug, gambling treatment for agency personnel.
A

Tertiary level

51
Q
  1. The best stress management programs cover the topic of how to recognize the behaviors, emotions, and verbal statements suggesting that a person is…
A

suicidal.

52
Q
  1. Tri-level stress prevention program: This level provides for early intervention for officers experiencing stress related problems. (peer counseling, traumatic incident debriefings)
A

Secondary level.

53
Q
  1. Isolation causes officers to suppress stress and other corrosive emotions, which can then spawn…
A

physical and mental health problems.

54
Q
  1. Left unaddressed the inability to transition from police officer to (__ __ __) can have serious consequences, including alcoholism, (__), (__ __), and drug abuse.
A

(ordinary family member) (infidelity) (emotional indifference)

55
Q
  1. This inability to navigate the transition from police officer to ordinary family member.can also lead to mental and physical health problems, as well as (__ __) or (__ __) of significant others.
A

(officer suicide) (domestic abuse)

56
Q
  1. One of the best stress relievers for a police officer is to…
A

relax at home with family and friends.

57
Q
  1. Police officers face two survival challenges:
A
  1. Stay alive on the street on and off duty.

2. Navigate political/ethical terrain of their agency.

58
Q
  1. Political machinations, ambitions, and personal agendas that shape interpersonal dynamics within a police agency.
A

Agency politics (can kill an officer’s career).

59
Q
  1. Power practiced to influence/motivate with an eye toward achieving organizational goals rather than satisfying one’s interests.
A

Moral political power.

60
Q
  1. Power exercised for the manipulation of others for personal gain.
A

Immoral political power.

61
Q
  1. Politics can be defined as a (__) over power and position in an (__).
A

(competition) (organization)

62
Q
  1. Contestants can compete for power and position in an organization using (__) or (__) tactics.
A

(moral) (immoral)

63
Q
  1. Individuals that practice using this type of power take time to learn what subordinates do and suggestions they have for improving services of the agency.
A

moral political power.

64
Q

320.Individuals that use this type of power promote their most promising direct reports and forge mutually beneficial relationships with other departments.

A

moral political power

65
Q
  1. Individuals that practice this power do not communicate effectively.
A

Immoral political power.

66
Q
  1. Individuals that practice this power rarely give credit for work well done.
A

Immoral political power.

67
Q
  1. Individuals that use this type of power frequently and publicly criticize subordinates and peers.
A

Immoral political power.

68
Q
  1. Individuals that use this type of power are unaware or disregard the permanent damage they inflict on employee morale and agency performance.
A

Immoral political power.

69
Q
  1. Politics is a reality in policing because the authority granted to the police and control over the police ultimately rest with…
A

elected representatives of people.

70
Q
  1. This behavior on the part of the police will operate as a defense to charges of police discrimination.
A

Unbiased professional behavior

71
Q
  1. Best way for police officers, supervisors, and managers to navigate political players in an agency is identify, observe, support, and learn from leaders who…
A

exercise moral political power.

72
Q
  1. Successfully balancing politics with the police mission requires agency personnel to serve all citizens while also respecting the values and wishes of each…
A

political leaders constituency.

73
Q
  1. Mastering art of moral politics strategy: Clarify your career goals and formulate a plan for reaching them that does not (__ __) of others or prevent them from reaching their (__).
A

(take advantage) (aspirations)

74
Q
  1. Mastering art of moral politics strategy: Identify agency’s (__), and suggest ideas for (__) them.
A

(goals) (achieving)

75
Q
  1. Mastering art of moral politics strategy: Cultivate (__ __) relationship with leaders, peers, and others who demonstrate (__ __) and (__).
A

(mutually beneficial) (ethical behavior) (integrity)

76
Q
  1. Mastering art of moral politics strategy: Learn to (__ __) to what people are saying, and offer help when it seems appropriate.
A

(listen carefully)

77
Q
  1. Mastering art of moral politics strategy: Ask questions to (__ __), and invite others to join in and explain what they know about the subject.
A

(start conversations)

78
Q
  1. This can help sustain an environment that minimizes the impact of political interference.
A

And agency’s vision and mission, shared and supported by all officers.

79
Q
  1. Mastering art of moral politics strategy: If gossip involves harassment of another employee, inform a (__) as soon as possible.
A

(superior)

80
Q
  1. Does not always manifest itself as flagrant breaking of rules.
A

Ethical misconduct.

81
Q
  1. (__ __) are at least as prevalent as physical perils for police officers.
A

(Ethical pitfalls)

82
Q
  1. Mastering art of moral politics strategy: Avoid people who insist on (__) or spreading (__).
A

(gossiping) (rumors)

83
Q
  1. Without rules laying out the does and don’ts of ethical behavior, officers may mistakenly assume that a behavior is..
A

ethically sound.

84
Q
  1. Term for knowing who you are and respecting yourself and others.
A

Self-definition.

85
Q
  1. Some experts have defined ethical behavior as the conduct one displays even…
A

When no one else is looking.

86
Q
  1. While training can prepare officers to avoid such ethical pitfalls, Sutton notes, of equal importance is…
A

Self-definition

87
Q
  1. Can consist of behavior not covered by rules, such as accepting free refreshments or discounted dry-cleaning.
A

Ethical misconduct.

88
Q
  1. So there will be no question about what to do in questionable circumstances as it will be second nature, ethical behavior must become…
A

ingrained in an officer’s psyche.

Police Administration (12 decks)

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