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Chapter 12 Flashcards

2
Q
  1. Often, high turnover in a police agency, stems in part from…
A

Lack of motivation.

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3
Q
  1. Managers must recognize achievement and offer incentives that are attainable and worth the effort if they want officers to stay…
A

motivated to give their best on the job,

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4
Q
  1. Leaders motivate subordinates by empowering them to…
A

make decisions central to their job.

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5
Q
  1. Empowering subordinates to make decisions central to their jobs breeds…
A

self-confidence and well-being, essential ingredients for accomplishing goals.

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6
Q
  1. Particularly useful for enhancing morale and job satisfaction, are job challenges related to…
A

community policing and problem-solving

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7
Q
  1. Another way to motivate officers is to offer (__) experiences, new and (__) responsibilities, and assignments that stretch beyond their (__ __).
A

(stimulating) (challenging) (comfort zone)

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8
Q
  1. Supervisors and managers who fail to provide empowerment risk seeing their direct reports develop…
A

negative attitudes, and a unwillingness to do anything but the minimum patrol officer role.

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9
Q
  1. An independent group comprising local citizens appointed by the mayor or other politicians that investigate complaints, decides whether a complaint is justified based on the evidence at hand, and offers recommendations.
A

Citizen review board.

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10
Q
  1. This has sparked contention between police and citizens since the mid-1960s, when disfranchised groups demanded protection of their civil rights and liberties.
A

The concept of a citizen review board.

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11
Q
  1. Police who resist civilian oversight assert that such oversight is…
A

Politicized and destroys the credibility of the police as a group.

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12
Q
  1. Because no ideal system of civilian review exists as yet, police jurisdictions have developed…
A

Methods for processing complaints that suit their unique characteristics, their citizen population, and their police force.

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13
Q
  1. Even if an agency processes a complaint appropriately, there is…
A

No consistent form of discipline.

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14
Q
  1. Citizen’s complaints about police conduct, policy, procedure and service may signify problems with the agencies…
A

Management of personnel or its ability to fulfill its mission.

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15
Q
  1. Many jurisdictions are installing dashboard video cameras in police vehicles to…
A

Substantiate that officers act properly, and protect officers from unfounded complaints.

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16
Q
  1. The Right response to citizens complaints can help the agency build trust and strengthen it’s…
A

Credibility with its customers.

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17
Q
  1. Two models of citizen review:
A

– Agency focused– Customer focused

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18
Q
  1. This model uses citizen review to address problems with competence, policy, procedure compliance, personal behavior, and attitudes.
A

Agency focused

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19
Q
  1. Agencies use this citizen review model to improve service quality.
A

Customer focused

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20
Q
  1. This citizen review model drives strict adherence to or possible minor adjustment of agencies current systems.
A

Agency focused

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21
Q
  1. This model encourages agency management to solve problems, anticipate the community’s future needs, and devise ways to meet those needs.
A

Customer focused

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22
Q
  1. Actions taken to correct problematic behavior.
A

Discipline.

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23
Q
  1. This citizen review model fosters productivity and a spirit of innovation.
A

Customer focused

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24
Q
  1. Leaders must be able to clearly define the citizen review model for personnel throughout the organization so they know how they are expected to…
A

behave and what the agency’s priorities are.

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25
Q
  1. If clear and verifiable evidence of police misconduct exists, experts recommend…
A

Swift and fair discipline to satisfy the complaint as well as the general public and discourage further misconduct.

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26
Q
  1. most police environments use this type of discipline.
A

Progressive

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27
Q
  1. In most police environments, discipline is progressive as follows:
A
  1. REMEDIAL training.2. Oral reprimand.3. Written reprimand.4. Loss of vac or CT.
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28
Q
  1. Can lead to RETRAINING or transfer to less challenging assignment, suspension, demotion or termination.
A

The most serious infractions of incompetence, or continual progressive disciplinary cases.

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29
Q
  1. Generally suspends disciplinary process of personnel accused of misconduct until the case is resolved.
A

Criminal prosecution

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30
Q
  1. Preferable method to a public or private “dressing down” of an officer.
A

Leading by example and delivering a reprimand in brief, pointed increments.

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31
Q
  1. A set of practices enabling a police agency to identify and address problematic behaviors before they can reach disastrous levels.
A

Early warning system.

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32
Q
  1. The reprimand process:
A
  1. Reprimand ASAP2. Be specific why behavior is wrong.3. Express specific feelings, about behavior, “disappointed”, “upset”.4. Pause, silence emphasises feelings.5. Assure officer his contribution is valuable the specific behavior is unacceptable.
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33
Q
  1. Early warning system indicators used to monitor trends.
A

Numerous citizen complaints w/in specified time, excessive force, accidents, excessive firearm discharge reports.

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34
Q
  1. He plays a crucial role in this effort, as this individual should know the problem officer quite well.
A

The first line supervisor or sergeant.

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35
Q
  1. Early warning systems enable an agency to intervene promptly when managers see this.
A

Negative behaviors emerging.

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36
Q
  1. Problem officers tend to be known by others in the agency as having…
A

Chronic performance problems.

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37
Q
  1. The second most stressful job in the United States is…
A

Police officer.

38
Q
  1. The first people exposed to situations in which human beings have behaved badly toward one another.
A

Officers.

39
Q
  1. As physical, emotional, and spiritual damage from stress accumulates, the officer may become…
A

Cynical, depressed, and angry.

40
Q
  1. Active duty and retired police officers commit suicide at a rate of nearly…
A

Three times the national average.

41
Q
  1. Life expectancy for police officers with 10 to 19 years on the job is just…
A

53 to 66 years.

42
Q
  1. Evidence suggests officers are (__) times likely to take their own lives than be killed by a criminal while on duty.
A

(eight)

43
Q
  1. Boredom, depression, hostility, paranoia, and sudden mood changes are symptoms of…
A

psychological stress.

44
Q
  1. (__) can take officers affected by psychological stress aside and strongly recommend seeking help independently or by agency sponsored employee assistance program without a (__ __ __).
A

(Superiors) (report being filed)

45
Q
  1. The worst manifestation of psychological stress is…
A

Posttraumatic stress disorder (PTSD).

46
Q
  1. To address PTSD promptly, police officers and managers must understand…
A

How the disorder manifests itself.

47
Q
  1. Most observers hesitate to address stress related concerns because they fear violating the officer’s…
A

superhero persona – a sense he is in charge can deal with any situation.

48
Q
  1. A blend of prevention, training, and intervention programs that a police agency puts in place to mitigate dangerous levels of stress among officers.
A

Stress management.

49
Q
  1. Tri-level stress prevention program: Level referring to training offered to support personal growth and professional development such as stress and anger mgmt, traumatic incident trng, significant other training.
A

Primary level.

50
Q
  1. Tri-level stress prevention program: This level provides for early intervention for officers experiencing stress related problems. (peer counseling, traumatic incident debriefings)
A

Secondary level.

51
Q
  1. Officers may refrain from discussing work to avoid alarming love ones, which is understandable but this decision can make officers feel…
A

Isolated from their families.

52
Q
  1. Tri-level stress prevention program: This level, agency provided confidential psychiatric visits, in-hospital care, and in or outpatient alcohol, drug, gambling treatment for agency personnel.
A

Tertiary level

53
Q
  1. The best stress management programs cover the topic of how to recognize the behaviors, emotions, and verbal statements suggesting that a person is…
A

suicidal.

54
Q
  1. Isolation causes officers to suppress stress and other corrosive emotions, which can then spawn…
A

physical and mental health problems.

55
Q
  1. Left unaddressed the inability to transition from police officer to (__ __ __) can have serious consequences, including alcoholism, (__), (__ __), and drug abuse.
A

(ordinary family member) (infidelity) (emotional indifference)

56
Q
  1. This inability to navigate the transition from police officer to ordinary family member.can also lead to mental and physical health problems, as well as (__ __) or (__ __) of significant others.
A

(officer suicide) (domestic abuse)

57
Q
  1. One of the best stress relievers for a police officer is to…
A

relax at home with family and friends.

58
Q
  1. Police officers face two survival challenges:
A
  1. Stay alive on the street on and off duty.2. Navigate political/ethical terrain of their agency.
59
Q
  1. Political machinations, ambitions, and personal agendas that shape interpersonal dynamics within a police agency.
A

Agency politics (can kill an officer’s career).

60
Q
  1. Power practiced to influence/motivate with an eye toward achieving organizational goals rather than satisfying one’s interests.
A

Moral political power.

61
Q
  1. Power exercised for the manipulation of others for personal gain.
A

Immoral political power.

62
Q
  1. Politics can be defined as a (__) over power and position in an (__).
A

(competition) (organization)

63
Q
  1. Contestants can compete for power and position in an organization using (__) or (__) tactics.
A

(moral) (immoral)

64
Q
  1. Individuals that practice using this type of power take time to learn what subordinates do and suggestions they have for improving services of the agency.
A

moral political power.

65
Q

320.Individuals that use this type of power promote their most promising direct reports and forge mutually beneficial relationships with other departments.

A

moral political power

66
Q
  1. Individuals that practice this power do not communicate effectively.
A

Immoral political power.

67
Q
  1. Individuals that practice this power rarely give credit for work well done.
A

Immoral political power.

68
Q
  1. Individuals that use this type of power frequently and publicly criticize subordinates and peers.
A

Immoral political power.

69
Q
  1. Individuals that use this type of power are unaware or disregard the permanent damage they inflict on employee morale and agency performance.
A

Immoral political power.

70
Q
  1. Politics is a reality in policing because the authority granted to the police and control over the police ultimately rest with…
A

elected representatives of people.

71
Q
  1. Successfully balancing politics with the police mission requires agency personnel to serve all citizens while also respecting the values and wishes of each…
A

political leaders constituency.

72
Q
  1. This behavior on the part of the police will operate as a defense to charges of police discrimination.
A

Unbiased professional behavior

73
Q
  1. Best way for police officers, supervisors, and managers to navigate political players in an agency is identify, observe, support, and learn from leaders who…
A

exercise moral political power.

74
Q
  1. Mastering art of moral politics strategy: Clarify your career goals and formulate a plan for reaching them that does not (__ __) of others or prevent them from reaching their (__).
A

(take advantage) (aspirations)

75
Q
  1. Mastering art of moral politics strategy: Identify agency’s (__), and suggest ideas for (__) them.
A

(goals) (achieving)

76
Q
  1. Mastering art of moral politics strategy: Cultivate (__ __) relationship with leaders, peers, and others who demonstrate (__ __) and (__).
A

(mutually beneficial) (ethical behavior) (integrity)

77
Q
  1. Mastering art of moral politics strategy: Learn to (__ __) to what people are saying, and offer help when it seems appropriate.
A

(listen carefully)

78
Q
  1. Mastering art of moral politics strategy: Ask questions to (__ __), and invite others to join in and explain what they know about the subject.
A

(start conversations)

79
Q
  1. Mastering art of moral politics strategy: Avoid people who insist on (__) or spreading (__).
A

(gossiping) (rumors)

80
Q
  1. This can help sustain an environment that minimizes the impact of political interference.
A

And agency’s vision and mission, shared and supported by all officers.

81
Q
  1. Mastering art of moral politics strategy: If gossip involves harassment of another employee, inform a (__) as soon as possible.
A

(superior)

82
Q
  1. Does not always manifest itself as flagrant breaking of rules.
A

Ethical misconduct.

83
Q
  1. (__ __) are at least as prevalent as physical perils for police officers.
A

(Ethical pitfalls)

84
Q
  1. Can consist of behavior not covered by rules, such as accepting free refreshments or discounted dry-cleaning.
A

Ethical misconduct.

85
Q
  1. Without rules laying out the does and don’ts of ethical behavior, officers may mistakenly assume that a behavior is..
A

ethically sound.

86
Q
  1. Term for knowing who you are and respecting yourself and others.
A

Self-definition.

87
Q
  1. Some experts have defined ethical behavior as the conduct one displays even…
A

When no one else is looking.

88
Q
  1. While training can prepare officers to avoid such ethical pitfalls, Sutton notes, of equal importance is…
A

Self-definition

89
Q
  1. So there will be no question about what to do in questionable circumstances as it will be second nature, ethical behavior must become…
A

ingrained in an officer’s psyche.

X Final Review Decks (12 decks)

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