Chapter 08

Question 1

204. The goal of demonstrating civility during the hiring process and while new hires are being acculturated, is to create a (__ __ __), which further encourages (__ __) to the community.

Answer 1

(civil work environment) (excellent service)

Question 2

204. To hire in the spirit of service, a police agency must demonstrate civility during…

Answer 2

every phase of the hiring process and while new hires are being acculturated

Question 3

204. This kind of work environment encourages excellent service to the community.

Answer 3

civil work environment

Question 4

204. Civility does not mean tolerance of (__) or (__) conduct demonstrated by (__ __).

Answer 4

(unethical) (criminal) (police officers)

Question 5

205. A civil work environment is characterized by (__) interactions, (__) the dismissal of (__) and (__) beliefs.

Answer 5

(positive) (optimism) (cynicism) (pessimistic)

Question 6

205. The emergence of (__) or (__) work environments has spawned a (__) of (__).

Answer 6

(casual) (undisciplined) (culture) incivility)

Question 7

205. Culture of incivility defining characteristics:

Answer 7

• discourtesy
• constant unapologetic interuptions
• vulgar language
• gossip
• rude/distracting emails

Question 8

205. Civility matters because it powerfully shapes the culture of a:

Answer 8

• police agency
• it’s employees
• community it serves

Question 9

205. Civility determines how people…

Answer 9

perform, solve problems, and interact within a common work environment.

Question 10

205. During an officer’s training/probationary period, who must TEACH CIVILITY by demonstrating civil behavior and mentoring those just starting their police careers?

Answer 10

1. supervisors
2. instructors
3. counselors
4. FTOs

Question 11

205.TRAINERS MODEL civil behavior by:

Answer 11

1) showing respect for others.
2) projecting can-do attitude.
3) demonstrate concern/acceptance of others.
4) acknowledging kindness/potential.
5) actively listening to others’ concerns.

Question 12

205. They can teach civility if they demonstrate anger management.

Answer 12

TRAINERS and MENTORS

Question 13

205. Culture of civility during pre-employment screening, police academy, and probationary periods creates (__), service (__), and (__) employees.

Answer 13

(productive) (focused) (satisfied)

Question 14

205. Officers who are (__) and (__) about their careers and their agency, deliver (__) service, which in turn produces (__ __).

Answer 14

(contented) (positive) (excellent) (satisfied citizens)

Question 15

205. Police officers in a civil work environment have more (__ __) available to tend to their (__ __) as well as their (__).

Answer 15

(emotional energy) (personal lives) (careers)

Question 17

206. Verbal abuse of trainees or probationary officers stems from the antiquated belief that the person in charge must demonstrate (__) and (__) behavior.

Answer 17

(aggressive) (dominating)

Question 18

206. Individuals who verbally abuse trainees or probationers, view dominance as a sign of strength, and these characteristics as weakness.

Answer 18

• Empathy.
• Respectfulness.
• Kindness.

Question 19

206. This behavior when demonstrated by officers can be dangerous.

Answer 19

Aggressive/dominating behavior associated with obedience-oriented, military-style police training.

Question 20

206. Can produces arrogant officers who may disregard laws and policies designed to protect citizens as well as the officers themselves.

Answer 20

Militaristic training and attitudes.

Question 21

206. Verbal abuse of trainees or probationary officers is a behavior that stems from an antiquated belief that the person in charge must demonstrate (__) and (__) behavior.

Answer 21

(aggressive) (dominating)