Chapter 12

Question 1

the process of completing new hires employment-related paperwork and familiarizing them with their jobs, coworkers, workspaces, work tools, and the company’s policies and benefits.

Answer 1

Orientation

Question 2

a long term process of planned and unplanned, formal and informal activities and experiences through which an individual acquires the attitudes, behaviors, and knowledge needed to successfully participate as an organizational member and learns the firm’s choice.

Answer 2

Socialization

Question 3

norms, values, behavior patterns, rituals, language, traditions that provide a framework that helps employees interpret and understand their everyday work experiences.

Answer 3

Culture

Question 4

the degree to which employees are engaged in their work and how willing they are to put in extra weight.

Answer 4

Employment Engagement

Question 5

a socialization process whereby newcomers are socialized individually as in an apprenticeship.

Answer 5

Individual Socialization

Question 6

a socialization process whereby newcomers go through a common set of experiences as a group.

Answer 6

Collective Socialization

Question 7

a structured socialization process conducted outside of the work setting using specifically designed activities and materials.

Answer 7

Formal Socialization

Question 8

an unstructured, on the job socialization process conducted by a new hire’s coworkers.

Answer 8

Informal Socialization

Question 9

a socialization process that follows a specific sequence of steps.

Answer 9

Sequential Socialization

Question 10

socialization steps are ambiguous or changing.

Answer 10

Random Socialization

Question 11

a socialization process whereby new hires are informed in advance when their probationary status will end.

Answer 11

Fixed Socialization

Question 12

a socialization process where employees receive few clues as to when to expect their probationary periods to end, and the timeline isn’t necessarily consistent across employees.

Answer 12

Variable Socialization

Question 13

a socialization process whereby each stage is an elimination tournament and a new hire is out of the organization if her or she fails.

Answer 13

Tournament Socialization

Question 14

a socialization process where each stage is a contest and each new hire earns a track record or batting average.

Answer 14

Contest Socialization

Question 15

a socialization process where supportive organizational members serve as role models and mentors for new hires.

Answer 15

Serial Socialization

Question 16

a socialization process where newcomers are left alone to develop their own interpretations of the organization and situations they observe.

Answer 16

Disjunctive Socialization

Question 17

a socialization process that reaffirms newcomers’ self confidence and reflects the fact that the organization’s senior members value the knowledge and personal characteristics of the newcomers.

Answer 17

Investiture Socialization

Question 18

tries to deny and strip away certain personal characteristics.

Answer 18

Divestiture Socialization

Question 19

reintegrating employees to their home office and country when the global assignment ends.

Answer 19

Repatriation

Question 20

the turnover level that produces the highest long term levels of productivity and business improvement.

Answer 20

Optimal Turnover

Question 21

turnover due to an employee’s choice.

Answer 21

Voluntary Turnover

Question 22

turnover due to the organization asking an employee to leave.

Answer 22

Involuntary Turnover

Question 23

turnover that results in the departure of poor performers.

Answer 23

Functional Turnover

Question 24

turnover due to the departure of effective performers.

Answer 24

Dysfunctional Turnover

Question 25

turnover an employer could have prevented.

Answer 25

Avoidable Turnover

Question 26

turnover an employer could not have prevented.

Answer 26

Unavoidable Turnover

Question 27

interviews in which employees are asked about why they are leaving the firm. The goal is to acquire information that can be used to improve the working conditions of the firm.

Answer 27

Exit Interviews

Question 28

an arrangement whereby two people work together to fill one job.

Answer 28

Job Sharing

Question 29

an arrangement that allows employees work hours other than a typical 8 hour shift.

Answer 29

Flextime

Question 30

an arrangement whereby employees work from a location other than their employers facilities, such as their homes.

Answer 30

Telecommuting

Question 31

factors that make it harder for employees to leave an organization.

Answer 31

Mobility Barriers

Question 32

policies that dictate how people can move between jobs within an organization.

Answer 32

Mobility Policies

Question 33

moving employees to other parts of the company or to other jobs.

Answer 33

Workforce Redeployment

Question 34

the process of permanently reducing the number of a firm’s employees so as to improve the efficiency of effectiveness of the firm.

Answer 34

Downsizing

Question 35

temporary end to employment.

Answer 35

Layoff

Question 36

the normal reduction of a firm’s workforce due to the retirement, death, or resignation of employee.

Answer 36

Attrition

Question 37

a policy where no new employees are hired for a certain period of time.

Answer 37

Hiring Freeze