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ISS > Chapter 12 & 13 > Flashcards

Chapter 12 & 13 Flashcards

1
Q

Which structural social capital influence TMT trust?

A

Informal interaction

Formal position.

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2
Q

Which cognitive social capital influence TMT trust?

A

Shared language

Shared cognition.

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3
Q

What is trust?

A

Benevolence
Honesty
Ability

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4
Q

What is CIO ability?

A

Competent in what he/she does.

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5
Q

What is CIO benevolence?

A

Act in the best interest of the organization

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6
Q

What is CIO honesty?

A

Is honest in dealings with TMT

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7
Q

What is shared language?

A

The degree of CIO is avoiding IS jargon and uses Business terminology.

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8
Q

What is shared cognition?

A

The degree at which CIO and TMT have shared understanding with IS.

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9
Q

What is informal interaction?

A

Frequency of communication.

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10
Q

What is formal position?

A

Number of reporting levels between CIO and CEO.

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11
Q

How to gain TMT commitment?

A 
Rational persuasion
Consultation
Ingratiation
Personal appeals
Exchange
Coalition tactics
Pressure
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12
Q

What is rational persuasion?

A

Use logical arguments.

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13
Q

What is consultation?

A

Seek participation.

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14
Q

What is ingratiation?

A

PRaise, flatter and friendly behavior.

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15
Q

What is personal appeals?

A

Loyalty and friendship.

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16
Q

What is exchange?

A

Exchange favors.

17
Q

What is coalition tactics?

A

Seek the aid of others to persuede target.

18
Q

What is pressure?

A

Threats, frequent checking or persistent reminders.

19
Q

What is an SN?

A

Social Network with sets of people connected by social ties.

20
Q

Which social ties are there?

A

Weak ties

Strong ties

21
Q

Define an information rich network?

A

Low in cohesion and many structural holes.

22
Q

What is cohesion?

A

Number of ties.

23
Q

What is structural hole?

A

Number of no ties.

ISS (15 decks)

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