Chapter 11- Introduction to working in practice (2) Flashcards
What is the GOS 6 form?
Application for a Domiciliary eye examination
Who is the GOS 6 form for?
For patients who are unable to leave their home unaccompanied
What would you include in the GOS 6 form?
In this form, you would include the reason for domiciliary examination.
What are the advantages of the new online GOS forms?
1- Paperless
2- Link to patient record systems- transfer of details such as name and address can be easily done
3- Faster transfer and faster payment
What are the disadvantages of the new online GOS forms?
1- System might crash
2- A chance of system getting hacked allowing access to sensitive patient information
What is in the GOS contract in regards to complaints?
Every GOS registered optometrist must keep a log of their consumer complaints
What should an optometrist do if a patient takes legal action?
An optometrist should issue a refund to the patient in order to prevent legal action from escalating and putting a bad name on the practice in general.
What service deals with complaints primarily with the dispensing and purchasing of spectacles?
The OCCS: Optical Consumer Complaints Service.
What is a non tolerance issue?
This is when a patient brings a prescription in from another optician and wants glasses from you.
In this case, you are allowed to provide them with glasses.
Why are patients non-tolerant to spectacles?
1- Because of the change of prescription
2- Because of the change in lens type
3- Frame or lens fitting
If a patient is unhappy with the spectacles/ service they receive, the overriding priority must be to resolve the situation. This is beneficial because:
1- Causes less inconvenience to the patient
2- This restores the patient’s confidence in the optical sector
What is clinical negligence?
This is a patient complaint in the form of a claim
Compensation for clinical negligence can be claimed for:
- Injuries resulting from treatment
- Mistreatment
- Failure to detect or treat injury or clinical condition
After treatment or a test, a patient has how many years to start a claim?
3 years
Who would the patient go to to make a claim?
The patient would go through the GOC to make a claim and would then represent them.
Who represents optometrists when a claim against them is made?
Optometrists are represented by the Association of Optometrists (AOP) that provides public indemnity insurance.
How to deal with a claim:
1- Contact the AOP before admitting liability to anyone
2- Record all communications between yourself and the patient, their representative, or your employer.
3- Draft a fresh account of your dealings with the patient and your comments on their complaint.
4- Avoid entering any further discussions or correspondence with anyone.
What is the Duty of Candour?
This is a contractual obligation which include principles of being honest and open.
